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Housing Resource Specialist

Program | Ann Arbor, MI | Full Time

Job Description

Housing Resource Specialist


Reports to: Program and Operations Director

Wage Category:  Salaried, exempt


Position Profile: This person has the responsibility to provide a community assessment after an intake done by Housing Access of Washtenaw County (HAWC).  The assessment will be done on individual adults who are at high risk of homelessness or who are literally homeless.


 Hours are M-F 10:30 am - 7:00 pm, with occasional weekends and holidays.  


General Responsibilities:

1.Will be a part of, and trained by, the Housing Access Lead Agency and cross trained to provide assessments to individuals and families.  Will support this team and will be mobile when necessary to complete assessments or assist with screenings.

Complete community HAWC  assessments and referrals Triage and assess walk-in clients for needs and challenges; obtain a HAWC screening and provide an assessment. Refer to SAWC Delonis Center and TSA Staple Center Shelters when necessary and appropriate; maintain a list of service clients needing Rapid Rehousing and/or shelter. Understand and utilize community resources, as appropriate to client needs and make referrals; and determine appropriate SAWC services and referrals. Coordinate with Case Management and Medical teams. Do real-time data entries in HMIS system to ensure that client information and case record are complete and up-to-date. Perform other assignments as directed by members of the management team; respond to community requests from The Salvation Army in their role as lead agency for the HAWC. Assist with Front Desk Coverage and Community Meal dining room monitoring, Assist where necessary with the orderly running of the Shelter facility.



  • BSW or equivalent + 2 years experience or Bachelor’s Degree in the human service field with a proven track record of successfully working with diverse populations of people.
  • Have excellent verbal and written communication skills.
  • Willingness to adhere to the NASW Code of Ethics.
  • Exhibit a commitment to diversity and issues related to poverty.
  • Be culturally competent, including working with those who have serious mental illnesses, who are suffering from chemical dependency, or who have varying gender identifications or sexual preferences.
  • Have the ability to multitask.
  • Computer skills with proficiency in Microsoft Office, including Word, Excel, Exchange, and use of the Internet in locating resources.
  • Have a valid Driver’s License and a reliable vehicle


This person must:

  • Have strong diagnostic skills especially related to mental health and substance abuse issues
  • Have familiarity with issues related to homelessness
  • Have familiarity with community resources
  • Have good engagement skills
  • Utilize good judgment
  • Be both assertive and welcoming
  • Not easily be intimidated but be non-threatening
  • Have the ability to de-escalate conflict and manage crises
  • Have the ability to work independently or as part of a team
  • Be culturally competent, including working with those who have a serious mental illness and those with chemical dependencies, or who have varying gender identifications or sexual preferences
  • Be mindful of personal boundaries, ethical obligations and the primacy of client needs
  • Have a commitment to economic justice, civil and human rights issues
  • Be mature in nature and professional in action
  • Be reliable and willing to work required shifts, including holidays and weekends.
  • Bi-Lingual or American Sign Language ability a plus.