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Case Management Team Lead

Program | Ann Arbor, MI | Temporary | Opened 16 days ago

Job Description


The Shelter Association of Washtenaw County is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. 

About Us:

Eight million Americans are one paycheck away from becoming homeless. In Washtenaw County, 5000 people are experiencing homelessness. The Shelter Association of Washtenaw County (SAWC) was established in 1982 and is the primary provider of services and emergency shelter for Washtenaw County individuals. SAWC is housed at the Robert J. Delonis Center in downtown Ann Arbor. SAWC works with a diverse range of people struggling with homelessness, including first-time homelessness, veterans, domestic violence survivors, and people battling substance abuse and/or mental health issues. Services are offered through our core programs: Residential Emergency Shelter, Non-Residential, Shelter Diversion, Critical-Time Intervention, and Warming Shelter. The SAWC serves almost 1500 people annually. 


Ending homelessness, one person at a time. 


Position Profile:


The Case Management Team Lead is a leader on the case management team lending guidance both housing and clinical decision making. The Case Management Team Lead must act as a representative of SAWC while liaising with a number of other agencies. The Case Management Team Lead must have expertise in collecting data and preparing reports as assigned


The Case Management Team Lead is also responsible for engaging with clients, assessing their situation and needs, creating service plans, providing referrals, and providing support and follow-up.  This person assists case managers with identifying, and accessing applicable resources for their clients including mental health; substance use; vital documents; and other resources to reduce client barriers.  They work with local agencies to develop mutually beneficial partnership. They work in coordination with other case managers to prepare a plan with the client to find housing as soon as possible, following the “Housing First” model.  The assisting of clients with special attention to Mental Health, Housing, Recovery, and Safety Plans and other special needs.   Requires occasional work on weekends or holidays.  The Shelter is a 24/7 operation, and does not close.


Pay & Benefits:

This is a temporary, full-time position.  The hourly pay rate is $22.27/hour.  The position is until August 31st, 2021.  The hours for this position are 8am – 4:30pm, 3 days a week and 10am-6:30pm, 2 days a week (early and late start dates are flexible). The position works Tuesday-Saturday.  The Shelter Association of Washtenaw County offers a strong benefits package that includes: medical, dental, and vision insurance with very low deductibles; 403(b) retirement matching; flexible spending account, generous paid time off, disability & life insurance. We are dynamic work environment that works to inspire hope in those we serve. 


Case Management Team Lead Duties & Responsibilities:


  1. Aid shelter staff in dealing with immediate crisis situations
  2. Coordinate the completion of mental health screens; assist in hospital petitions; coordination of SSI/SSDI Outreach, Access & Recovery (SOAR) applications by case managers; and, other specialized mental health tasks.
  3. Act as a liaison for organizations in the community including Crisis Response Team, Community Housing Prioritization Committee and others as required.
  4. Assist with coordination of cases and support Case Managers.
  5. Chair team meetings as required.
  6. Provides for scheduling of staff members and on-call coverage.
  7. Petition clients when necessary due to mental health issues
  8. Manage assigned partial caseload.
  9. Transport clients in personal vehicle, as needed.
  10. Meet with clients in the community, as needed.
  11. Share on-call responsibilities with agency program leadership staff
  12. Do real-time data entries in HMIS system to ensure that case record is complete and up-to-date.
  13. Monitor and evaluate case manager data entry quality to ensure case management standards are met and there is an effort toward continuous quality improvement.
  14. Provide ongoing supervision and support to part of the case manager’s team to facilitate a team culture centered on the agency mission, vision, and values.
  15. Oversee the successful delivery of program outputs; monitor and evaluate program effectiveness.
  16. Support other case managers, as needed.
  17. Work weekends and holidays, as assigned.
  18. Perform other assignments as directed.
  19. Understand and utilize community resources, as appropriate to client needs


Health and Safety during COVID-19


The Shelter Association is committed to ensuring the health and safety of our clients and staff during the COVID-19 pandemic. This is especially imperative as we work with a vulnerable population and this position requires in person work.  To do this we are partnered with our local Public Health department and have enacted significant health and safety measures including: 

  • Health and Safety training provided for all new and current staff 
  • Personal Protective Equipment (PPE) training and supplies provided 
  • Weekly COVID-19 testing for clients and staff 
  • Rigorous onsite cleaning protocols 
  • Social distancing strictly enforced 
  • Physical barriers including plexiglass dividers in place when needed 
  • Health and safety screening for each individual entering the premises 
  • Coordination with local hospital systems and Public Health
  • Vaccination available to staff due to status as essential workers 



  • Bachelor’s degree in Social Work or related field required with two-five years of progressive supervisory experience.   Masters of Social Work or similar degree preferred. If LLMSW, candidate must guarantee completion of LMSW status by an agreed upon date. Related or alternative equivalent experiences to degrees also considered.
  • Two years of experience working in a housing/homelessness, mental health, counseling, substance use, or similar setting.
  • Strong diagnostic skills in mental health, substance abuse and developmental disabilities.
  • Excellent verbal and written communication skills.
  • Must have a positive attitude, be open to change, and eager to be a part of achieving greater mission of ending homelessness.
  • Adhere to NASW Code of Ethics.
  • Strong organizational skills required.
  • Computer skills with proficiency in Microsoft suite of services including Microsoft Office, including Word, Excel, etc.
  • HMIS or similar electronic records system experience preferred.  


Additionally, the persons that fills this position must:

  • Able to work as a team member
  • Utilize good judgment and clear thinking in crisis situations
  • High degree of cultural competency and equity lens
  • Able to be mindful of personal boundaries, ethical obligations and the primacy of client needs.
  • Commitment to economic justice, civil and human rights issues.
  • Mature in nature and professional in action.
  • Valid Michigan Driver’s License and reliable transportation.

Application Process:

Please go to and submit your resume and cover letter.  We are looking to fill this role as soon as possible; interviews are conducted on a rolling basis. The application deadline is March 7, 2021.