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Temp, HelpDesk Support

Information Systems | New York, NY | Temporary

Job Description
Sesame Workshop is looking for a Helpdesk / Desktop Support. We’re looking for someone with an enthusiastic personality, articulate communication skills and a detail-oriented mentality, to play a key role within our Information Services – Client Services team. An ideal Desktop Administrator at Sesame Workshop will be excited about working in a multi-tasking environment. This role is key to the success of the IT department because it is the first line of contact for end-users. This position is driven by the technician’s ability to provide a high level of customer support in the most professional manner.

Please note: This is a temporary role for 6 months with a possible longer extension.

  • Perform customer service functions by answering employee email and phone requests
  • Provide first level phone support and desktop support for both PC & MAC users
  • Responsible for logging all calls in Spiceworks ticketing system and escalating calls if necessary
  • Assist in the imaging new desktops and laptops for distribution
  • Create/Manage Active Directory user accounts and Microsoft Exchange mailboxes, distribution lists and shared calendars
  • Provide meeting assistance for onsite meetings with external vendors and/or internal users
  • Support remote users; understanding of VPN; remote access technology
  • Perform upgrades, implementations and project-related tasks of new technologies as set forth by the IS Department
  • Responsible for setup and support of all smartphones (Android & iOS devices), including administration of our mobile device management solution
  • Create/Manage/Administer accounts on our internal FTP Site, Product Submissions, Central Desktop, Signiant, Zoom, Teams, Adobe Creative Cloud, etc. (Organizational Productivity Tools)
  • Other related tasks as assigned by Client Services
  • 2-3 years of combined relevant education & technical experience
  • Excellent MS Office 365 (Outlook, Word, Excel, PowerPoint) knowledge
  • Strong working knowledge of Windows 10 and MAC OS X
  • Basic knowledge of systems hardware (PC, MAC, Multifunction Printers, Scanners, Mifi’s, WiFi, Mobile Devices, VOIP phones, etc.)
  • Knowledge of Active Directory and Microsoft Exchange administration
  • Bachelor’s Degree or equivalent experience
  • Enjoy speaking to new, seasoned, and senior-level employees while helping them navigate technology
  • Detail-oriented, know how to manage your time appropriately and consider yourself a quick learner
  • Excellent verbal, communication, and organizational skills

Sesame Workshop is an Equal Opportunity Employer/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Employer