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Apple Tech Support Analyst

Information Technology | Hybrid in New York, NY | Full Time | From $50,000.00 to $60,000.00 per year

Job Description

Sesame Workshop is looking for an Apple Tech Support Analyst. We’re looking for someone with an enthusiastic personality, articulate communication skills and a detail-oriented mentality, to play a key role within our Information Technology – Desktop Services team. An ideal Tech Support Analyst at Sesame Workshop will be excited about working in a multi-tasking environment. This role is key to the success of the IT department because it is the first line of contact for end-users. This position is driven by the technician’s ability to provide a high level of customer support in the most professional manner. This position will report to the Manager of Desktop Services

Please Note: The stated salary range in this posting is an average and may not be reflective of individual circumstances. We will review specific salary information during the interview process.



Responsibilities:

  • Apple technicians help create energy and excitement around Apple products, provide technology solutions, and get products into end users hands
  • Exemplify superior Apple knowledge and expertise in hardware troubleshooting and repairs
  • Work with the vendor to resolve complex problems and ensures customer satisfaction
  • Strong troubleshooting skills to quickly resolve hardware and software issues for the Studio Productions/ Production Technology, Creative and Executive users
  • Deploy and maintain Kandji MDM for all the apple endpoints
  • Support and maintain font server
  • Troubleshoot applications (Adobe CC, O365) that run on Mac’s
  • Keep current on Apple and computer product changes or new product launches
  • Troubleshoot connectivity issues related to mapping of SAN/NAS Storage
  • Provide support for iPads and iPhones
  • Other related tasks as assigned

Qualifications:

  • 3-4 years of combined relevant education & technical experience
  • Excellent MS Office 365 (Outlook, Word, Excel, PowerPoint) knowledge
  • Strong working knowledge of MAC OS X
  • Basic knowledge of systems hardware (MAC, Multifunction Printers, Scanners, etc.)
  • Knowledge of Active Directory and Microsoft Exchange administration

Other:

Bachelor’s Degree or equivalent experience

  • Enjoy speaking to new, seasoned, and senior-level employees while helping them navigate technology
  • Detail-oriented, know how to manage your time appropriately and consider yourself a quick learner
  • Excellent verbal, communication, and organizational skills

Equal Opportunity Employer/Minorities/Females/Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity