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RESIDENTIAL COUNSELOR (Multiple Openings and Available Shifts)

Programs | Washington, DC | Full Time and Part Time

Job Description


Monday-Thursday, 10:00pm-7:30am (overnight, full-time)

Saturday and Sunday, 3:00pm-11:00pm (second-shift, part-time)

Friday-Sunday, 10:30pm-7:30am (overnight, part-time)


Title: Residential Counselor

Compensation Range: DOE ($14-$16/hour)

Status: Non-Exempt

Reports to: Program Manager


Position Description:            

Under the Direction of the Program Manager, the Residential Counselor is responsible for providing direct services and supervision to residents, including counseling, case management, referrals, mentoring, and crisis intervention.  All services are aimed at maximizing the client’s progress towards a supported lifestyle.  The Residential Counselor is expected to participate fully in training offered by the agency and to integrate this training into their work. All services will be provided under the supervision of the Program Manager.


Staff Requirements:

A Bachelor’s Degree with 3 years of experience in the Human Service Delivery field or a High School Diploma with commensurate, comparative experience to demonstrate expert knowledge of the field; a minimum of two years working directly with and providing services to adolescents/young adults


Essential Responsibilities:

The incumbent will be responsible for:

  • Reporting, planning and implementing the activity schedule for the residents
  • Performing regular house inspections inside the building and in the area immediately outside, including individual rooms as needed
  • Maintaining all necessary records and documentation with demonstrable excellence in efficiency and accuracy, including but not limited to legible, comprehensive, accurate reports of all house activities and maintenance of the house logbook
  • Providing crisis intervention and on-site counseling to residents when necessary and appropriate
  • Demonstrating proficiency in the ability to safely and efficiently carry out emergency fire evacuation and other various emergency procedures in the case of an illness or accident or in drills to prepare or prevent such incidents
  • Providing administrative office coverage, answering and providing thorough written documentation detailing the nature and purpose of all phone calls and visitors; maintaining supervision of the house and residents, and ensuring house rules are being followed to ensure the safety and security of the facility
  • Regularly and actively participating in training provided or recommended by the Agency (required 40 hours of training annually)
  • Actively participating and engaging in regular supervision with Program Manager and/or Clinical Director
  • Attending and actively participating in monthly all- staff meetings and other activities identified and assigned by the Program Manager
  • Other relevant duties as assigned


Physical Requirements:

The position will require the incumbent to perform these essential physical requirements with or without reasonable accommodation, as outlined within the Americans with Disabilities Act

  • Answer phone calls quickly and efficiently, greet visitors, and complete various computer tasks while maintaining a stationary position for extended periods of time (4+ hours)
  • Move about the office as needed to gather files, supplies, cabinets, office machinery, etc.
  • Regularly and efficiently operate manual office tools and computer information necessary to completing essential functions of the job, including keyboard, calculator, pencils and paper, etc.
  • Ascend and descend between the lower level administrative/office and upstairs residential/living quarters of youth in residential programs in order to adequately supervise and provide coverage to both phones and office work and youth under supervision simultaneously
  • Position self in a manner adequate to respond to residents’ needs, including the ability to access cabinets, under desks, through resident rooms, and other close quarters and/or dynamic working environment
  • Quickly and effectively communicate with residents, including during times when crisis intervention or de-escalation is necessary and/or when residents may be having difficulty communicating back to staff
  • Address and document any directly or indirectly communicated encounters within the program during their shift
  • Perceive non-verbal cues that may indicate conflict or crisis with one or more residents in order to maintain safety among the residents
  • Produce specific, legible, concise handwritten notes and documentation, including house inspections, observations of non-verbal client behavior, and any unusual incidents or occurrences within the program
  • Regularly transport youth to school, court dates, medical appointments, and other errands on a regular basis; a valid driver’s license and proof of insurance is essential to the position