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Case Manager (Drop-in Center)

Sasha Bruce Youthwork | Washington, DC | Full Time

Job Description

About Our Organization:

Sasha Bruce Youthwork is one of the largest and most experienced providers of services to youth in Washington, DC. Our mission is to improve the lives of runaway, homeless, abused, neglected, and/or at-risk youth and their families in the Washington, DC area. We achieve this by providing shelter, counseling, life skills training, and positive youth development activities to approximately 1,500 youth and 5,000 family members each year. With more than 30 years of experience meeting the growing needs of DC’s youth and families with innovative programs, Sasha Bruce Youthwork is always willing to listen and ready to help.

Job Summary:

The Drop-In Center Case Manager collaborates with other Drop-In Center and Outreach staff to serve as the entry point into SBY residential programs and other housing opportunities within the DC continuum of youth service care.  The Case Manager, in conjunction with program management, assists with the daily operation of a Youth Drop-In Center for homeless and unstably housed youth and provides them with an initial assessment in order to link them to appropriate services.  The Case Manager maintains an active caseload, develops Harm Reduction and/or Individualized Case Plans, and monitors client progress towards their goals.  The Case Manager also collaborates with other staff to provide life skills trainings and other socio-cultural activities in an effort to support their successful transition to self-sufficiency.

Duties and Responsibilities: 

Case Manager Duties

  • Develops monitors and updates clients’ Individual Case Plans in collaboration with youth, and with parent/guardian (where appropriate);
  • Meets with clients to ensure that case goals are being met and to discuss barriers if they are not;
  • Assists clients, as appropriate, in scheduling appointments with other social service providers;
  • Accompanies clients, as necessary, to legal, medical, dental and other appointments;
  • Makes referrals for the following services: educational and vocational programs, career development programs, housing, medical and dental services, legal services, mental health services;
  • Maintains contact with educational program administrators, teachers and school counselors to monitor school attendance, behavior and academic performance;
  • Reviews all case files to ensure that they are up-to-date.

General Outreach and Intake Duties

  • Conducts initial intake assessments with all new clients;
  • Implements the Service Prioritization Decision Assistance Tool (SPDAT) with clients and enters assessment information into the Homeless Management Information System (HMIS);;
  • Facilities group life skills workshops and participates in Community Meetings;
  • Assists Program Manager in the development of monthly calendar of recreational and socio-cultural activities. Leads activities and coordinates with other Drop-In Center staff and volunteers for joint activities, as appropriate;
  • Creates monthly reports on Drop-In Center Case Management activities;
  • Enters all case notes and appropriate data into HMIS system daily;
  • Meets with Drop In Center Program Manager for programmatic and clinical supervision;
  • Meets with Clinical Supervisor for monthly case management group supervision;
  • Improves professional skills by attending workshops, seminars, and training sessions as allowed by time and funding constraints;
  • When assigned, serves as a representative of SBY on various city-wide committees dealing with youth homelessness;
  • Performs other duties as assigned by the Drop-In Center Program Manager.


  • Minimum of Bachelor’s degree in social work, Masters strongly preferred
  • Minimum of two years’ experience working with youth
  • Strong knowledge of community resources
  • Understanding of harm reduction philosophy , trauma-informed provision of services and positive youth development strategies;
  • Genuine interest in working with disenfranchised youth and young adults;
  • Flexible schedule - position may require some weekend and evening hours;
  • Bilingual skills (English and Spanish) are a plus;
  • Experience working with LGBTQ youth is a plus;
  • Strong communication and organization skills;
  • Dynamic energy, able to multi-task and negotiate multiple demands on attention;
  • Ability to translate positive youth development techniques into practice;
  • Ability to deal with a multicultural and diverse setting;
  • Basic understanding of computer and data base systems for managing case records;

Reporting to the Program Manager, this is a full time, exempt level position. All candidates are required to possess a valid Driver’s License, pass required DC clearances including FBI Background check, Police Clearance, Child Protection Clearance, and Driving Clearance (and other states as applicable) and provide any additional information regarding previous records.