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Assistant Program Manager

Sasha Bruce Youthwork | Washington, DC | Full Time

Job Description

About Our Organization:

Sasha Bruce Youthwork is one of the largest and most experienced providers of services to youth in Washington, DC. Our mission is to improve the lives of runaway, homeless, abused, neglected, and/or at-risk youth and their families in the Washington, DC area. We achieve this by providing shelter, counseling, life skills training, and positive youth development activities to approximately 1,500 youth and 5,000 family members each year. With more than 30 years of experience meeting the growing needs of DC’s youth and families with innovative programs, Sasha Bruce Youthwork is always willing to listen and ready to help.

Job Summary:

Under the supervision of the Program Manager, the Assistant Program Manager is responsible for the management of the case management system, enhancement of the delivery of services, and direct case management within Bruce House, a 24-hour short-term crisis residential facility.  This includes assigning cases to staff, reviewing client files for accuracy and completeness, providing clinical support and supervision to case management staff, and providing skilled intervention with challenging youth and families plus staff coaching.  Ensures the highest quality of care to Sasha Bruce clients and families by creating an environment which is safe, respectful and positive. This occurs through building therapeutic relationships with clients, remaining engaged with youth through activities and daily routines every second of the shift being worked, and acknowledging that every interaction with youth and families has meaning and purpose. The Assistant Program Manager will also assist with assigned administrative responsibilities, resource development and networking, participating in trainings and staff meetings. MUST be able to work Monday – Friday, 1:00 to 9:00 pm, plus one “in-office” weekend day (Saturday) per month and rotating weekends on-call.

Duties and Responsibilities:

  • Leads and directs client case management/record keeping system and required documentation including assigning cases to Case Managers, following up with case management staff about client treatment, service, and discharge goals
  • Reviews case files documentation in HMIS and other electronic case management systems for accuracy and thoroughness
  • Reviews log book, Safe Place Hotline, and case management records to ensure required and accurate documentation
  • Under the direction of the Program Manager, reviews client profiles to determine appropriateness for admission to or discharge from Bruce House
  • Completes the introductory packets for new residents ensuring all documents are thoroughly completed.
  • Provides treatment and behavioral goals for residents and work with them to attain goals.
  • Provides crisis intervention, ongoing assessments and on-site counseling.
  • Provides direct services to assigned case load including individual, family and group counseling, educational and legal advocacy, employment and life skills development, referrals, crisis intervention, etc.
  • Provides a safe, healthy environment for all residents, and provides a positive role model for residents in areas of communication, decision making and problem solving.
  • Collaborates with Case Managers and Program Managers on assessments and develops action plans for each resident.
  • Assists with client referrals and client intake interviews.
  • Coordinates the involvement of other agencies and/or personnel involved with the youth.
  • Participates in regular supervision with program manager/clinical director.
  • Attends and participates in monthly staff meetings and other meetings/activities identified by the program manager.
  • Provides appropriate referrals; attends court and administrative reviews; provides individual and group counseling.
  • Oversees the reporting, planning and implementation of activity schedules.
  • Assists in planning, establishing, implementing policies and procedures.
  • Makes regular house check inspections inside the building and in the area immediately outside, and checks individual rooms when necessary.
  • Oversees and maintains all necessary records, including but not limited to legible, comprehensive and accurate reports of house activities in the house log
  • Carries out emergency fire evacuation, and emergency procedures in case of an illness or accident.
  • Provides office coverage, answer and record all phone calls and visitors, enforce house rules and ensure house safety.
  • Promptly reports any inconsistencies, conflicts or problematic situations which arise to the Program Manager
  • Assumes a leadership role in the absence of or at the direction of Program Manager, including directing staff duties and/or during crises, to create calm therapeutic solutions.
  • Provides coverage/managerial responsibilities in the absence of Program Manager
  • Participates in at least 40 hours of training provided or recommended by the Agency yearly.
  • Updates annual safety sensitive background checks
  • Other duties as assigned by the Program Manager


  • Bachelor’s Degree in Human Services or related field, Master’s Degree preferred and; 
  • a minimum of 5 years’ clinical counseling and/or case management experience, preferably working with adolescents/young adults

Reporting to the Program Manager, this a Full-time, exempt level position. All candidates must possess a valid Driver’s License, pass the required DC clearances (and other states as applicable) and provide any additional information regarding previous records.