Retail Operations Manager

Who Are We?

With an "A" health rating and solid year over year growth, San Francisco Federal Credit Union’s (SFFedCU) membership is now over 43,000, with assets surpassing $1.4 billion and branches located in San Francisco and San Mateo County. Continuing along its highly successful growth trajectory, SFFedCU is seeking a Retail Operations Manager in our San Francisco office.

Position Summary

The Retail Operations Liaison/Manager will support our retail team and Head of Member Experience in ensuring operational excellence across all retail branches. The Retail Operations Manager will oversee the operational activities of the Credit Union branches. This role involves ensuring that all branches operate efficiently, comply with regulatory requirements, and deliver world class member service. The successful candidate will collaborate with branch managers and other business partners to drive operational excellence and achieve strategic business goals.

Essential Functions and Responsibilities

Operational Oversight:

• Manage and optimize daily operations across multiple branches.

• Ensure compliance with all banking regulations and internal policies.

• Develop, implement, and modify retail delivery procedures to ensure efficient member service and manage risk effectively.

Team Leadership:

• Lead, mentor, and develop branch managers.

• Foster a positive work environment that encourages teamwork and professional growth.

Performance Management:

• Create and monitor branch performance metrics and implement strategies for improvement.

• Conduct regular assessments and audits to ensure operational efficiency.

Member Experience:

• Champion initiatives and process improvements to enhance member service and satisfaction.

• Ensures high quality service and sales practices which promote member satisfaction, retention and expansion.

Strategic Planning

• Develop, implement, and modify retail delivery procedures to ensure efficient member service and manage risks effectively.

• Work closely with Credit Union leadership on sensitive risk matters and offer solutions.

Who Are You

• Minimum of 8 years of experience in retail banking operations, with a focus on management.

• Strong knowledge of banking regulations and compliance standards.

• Ability to be well organized, team-player, motivated and flexible with working hours, able to work Saturdays, holidays and overtime as needed, maintaining attendance and punctuality.

• Outstanding communication and interpersonal skills.

• Excellent analytical, problem-solving, and decision-making abilities.

• Proven leadership and team-building skills.

Why Join Us?

The compensation package includes an excellent benefits program including health insurance plans with 100% paid premiums on some plans, generous PTO, 401(k) contributions, profit sharing, a competitive base, bi-annual bonuses, as well as tuition reimbursement.

San Francisco Federal Credit Union (SFFedCU) is an Equal Employment Opportunity Employer. In accordance with federal and state laws, SFFedCU does not discriminate in employment because of race, color, religion, sex, national origin, age, physical and mental disability, marital status, pregnancy, childbirth, breastfeeding or related condition, ancestry, medical condition (associated with cancer, a history of cancer or genetic characteristics), veteran or military status, sexual orientation, gender, gender identity or gender expression, HIV/AIDS status, genetic information or any other characteristic protected by law.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.