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Tractor Service Technician

Store | Dothan, AL | Full Time

Job Description

Job Title:               Tractor Service Technician

Reports to:           Store Manager

FLSA Status:         Hourly Non-Exempt

                                                                                                                                      

JOB SUMMARY

The primary role of the Tractor Service Technician is to process work orders for customer repairs, as well as servicing/repairing their equipment. The range of equipment includes diesel-powered compact tractors from 24HP up to 78HP, as well as garden tractors, mowing equipment and other types of lawn and garden maintenance equipment.

 

JOB DUTIES AND ESSENTIAL FUNCTIONS

  • Provide high-quality off-site repair services on all work orders
  • Ensure the safe use of equipment & tools
  • Responsible for completing all warranty paperwork in a timely manner
  • Daily accurate documentation of work performed
  • Daily travel to customer or dealer locations
  • Maintain a clean and organized service vehicle
  • Responsible for special order parts for all work orders
  • Responsible for completing service work in a safe and timely manner
  • Use of computer systems to identify parts and troubleshoot systems
  • Read and understand operating manuals, blueprints and drawings
  • Provide a safe environment by keeping work areas clean & organized
  • Possess strong communications skills as customer interaction will be frequent and will include equipment sales support, and customer education skills.
  • Prepare daily updates of work completed, problems identified, and future schedule
  • Loading and unloading of customer machines for repair and delivery
  • Perform preventative maintenance and basic servicing of customer machines
  • May be required to cross train and perform other duties
  • Ability to participate in the equipment sales process is highly desired
  • Ability to handle multiple priorities, organize workloads, and meet deadlines
  • Operate machinery and equipment such as gantry cranes, electric hoists, servicing and diagnostic equipment, service trucks, and multimeters
  • May be required to cross train and perform other duties

 

QUALIFICATIONS

  • Demonstrate the ability and knowledge required for this position, including having a minimum of three years of related professional experience servicing tractor machinery
  • Expert mechanical abilities in small engine, diesel, and hydraulic systems, including professional experience servicing sub-compact and compact utility tractors at a tractor dealership
  • The candidate shall also possess good customer communication skills.
  • Ability to work independently without supervision.
  • Valid driver’s license
  • Proficiency with Microsoft Office software
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit
  • Ability to participate in our online applicant and new hire onboarding process remotely
  • Ability to complete computer-based training

 

SUPERVISORY RESPONSIBILITIES

  • None

 

PHYSICAL REQUIREMENTS

  • Good visual acuity
  • Close vision for computer work
  • Repetitive wrist movements on keyboard
  • Ability to stand and/or walk for long periods of time
  • Ability to walk up and down stairs multiple times per day
  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively
  • Ability to use a ladder and/or pallet jack
  • Operate service truck/travel long distances
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.