Support Manager

Job Title: Support Manager

Job Location: Store Location

Reports to: Assistant Store Manager

FLSA Status: Hourly Non-Exempt

JOB SUMMARY

The Support Manager collaborates with the management team in delivering excellent operations management, including freight processing, store recovery, and backroom organization. This position is a key carrier.

JOB DUTIES AND ESSENTIAL FUNCTIONS

• Ensure attractive, safe, and accurately priced merchandise displays and floor plans
• Be a positive and professional “role model” for the team
• Demonstrate effective problem-solving and analytical skills
• Stock merchandise through planogram execution
• Properly feature presentations
• Ensure quality customer service with Customer CARE practices
• Stock shelves with items by making sure that items are brought forward
• Process overstock to risers and stockrooms
• Place price tags on items and ensure that barcodes are correctly placed
• Ensure pricing labels are clear and visible
• Ensure that any excess materials are placed in storage rooms
• Clean and dust items and shelves
• Ensure that no damaged or expired items are placed on shelves
• Reduce inventory shrink by identifying potential causes of shrink and retraining associates on proper procedures
•  Supervise and direct the stocking team
• Key holder
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
• Operate Telxon gun, forklift, pallet jack, ladder, and other retail equipment.
• May be required to cross train and perform other duties

QUALIFICATIONS

• Possess good understanding of retail processes
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
• Ability to work independently without supervision
• Ability to work a 40-hour workweek with varied hours, days, night, and weekends as business dictates
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit
• Ability to participate in our online applicant and new hire on boarding process remotely
• Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

• None

PHYSICAL REQUIREMENTS

• Good visual acuity
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
• Ability to stand and/or walk for long periods of time
• Ability to use a ladder and/or pallet jack
• Close vision for computer work
• Repetitive wrist movements on keyboard
• Ability to walk up and down stairs multiple times per day
• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions