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Sales Associate - Firearms

Store | Decatur, IL | Part Time

Job Description

Gun Sales Customer Service Representative

Department:  Sales

Reports To: Store Manager

Job Location: Decatur, Illinois

FLSA Status:  Hourly Non-Exempt



Founded in 1960, Rural King is a third-generation family-owned business aggressively positioning itself for the future. The foundation is strong and the vision for the future is growth. This, coupled with Rural King’s friendly, down-to-earth atmosphere and “Positively Outrageous Customer Service,” makes Rural King a very exciting and attractive career opportunity.

Every individual on our team is valued, supported, trained, and given the development and opportunity to a successful career path in our organization.

Whether it’s in one of our 70+ Retail Stores, Distribution Centers or the Corporate Headquarters, Rural King is looking for team players able to both envision change and strive for future growth.


Rural King is looking for a Gun Sales Customer Service Representative to join our team!  Successful candidates will render a variety of services to our customers.  This candidate will need to have firearm knowledge. Candidates should pride themselves on their professionalism, should be outgoing, personable and a conversationalist.  Part time positions are available.



  • Ability to interact with the team in a fast paced environment, remaining flexible, proactive, resourceful and efficient
  • Ability to work independently without supervision
  • May be required to perform other duties
  • MUST have valid FOID card
  • MUST be a minimum of 21 yrs of age



Main Job Tasks and Responsibilities

·         Deal directly with customers 

·         Respond promptly to customer inquiries

·         Handle and resolve customer complaints

·         Provide pricing 

·         Keep records of customer interactions and transactions

·         Follow up on customer interactions

  • Assist customers with purchasing decisions 
  • Give consistent quality customer service ensuring a successful shopping experience
  • Practice sound safety knowledge & best practices for materials handling



·         Knowledge of customer service principles and practices

·         Knowledge of relevant computer applications

·         Ability to type

·         Numeric, oral and written language applications

·         Product knowledge



  • None

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.