RuralKing.com Customer Service Representative
E-Commerce / Internet | Mattoon, IL Distribution Cntr | Full Time and Part Time
Founded in 1960, Rural King is a third-generation family-owned business aggressively positioning itself for the future. The foundation is strong and the vision for the future is growth. This, coupled with Rural King’s friendly, down-to-earth atmosphere and “Positively Outrageous Customer Service,” makes Rural King a very exciting and attractive career opportunity.
Every individual on our team is valued, supported, trained, and given the development and opportunity to a successful career path in our organization.
Whether it’s in one of our 59 Retail Stores, Distribution Centers or the Corporate Headquarters, Rural King is looking for team players able to both envision change and strive for future growth.
RuralKing.com is looking for Customer Service Representatives to join our team! Successful candidates will render a variety of services to our online customers though telephone, email and live chat. Candidates should pride themselves on their professionalism, should be outgoing, personable and a conversationalist. Full and Part time positions are available.
Main Job Tasks and Responsibilities
· Deal directly with customers either by telephone, email or live chat.
· Respond promptly to customer inquiries
· Handle and resolve customer complaints
· Provide pricing and delivery information
· Keep records of customer interactions and transactions
· Follow up on customer interactions
· Knowledge of customer service principles and practices
· Knowledge of relevant computer applications
· Ability to type
· Numeric, oral and written language applications
· Product knowledge
We offer an attractive benefit package that includes Dental, Life and Medical insurance, 401k retirement, employee discounts, paid vacations, holidays, safety and bonuses, and many other benefits.
Are you looking for a secure future that’s also a fun place to work?