Part Time eCommerce Customer Service Representative

Job Title:               eCommerce Customer Service Representative – Tier 1

Job Location:        Store Support, Mattoon, IL

Reports To:           Digital Aisle Operations Manager

FLSA Status:          Hourly Non-Exempt

JOB SUMMARY

The purpose of the Digital Aisle Temporary Customer Service Representative is to handle customer phone calls and orders, making the customers online shopping experience enjoyable during our holiday season.

JOB DUTIES AND ESSENTIAL FUNCTIONS

• Take customer phone calls
• Reach out to manufacturers for answers regarding a customers’ order
• Respond to customer live chats
• Order management
• Track/open customer returns
• Communicate with coworkers to insure customers are handled in a timely manner
• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
• May be required to cross train and perform other duties

QUALIFICATIONS

• Must possess excellent communication skills both written and verbal
• Must be proficient with Microsoft Office Products with advanced level proficiency with Excel
• Results-oriented with a strong sense of urgency
• Self-motivated, problem-solver, results oriented and delivers on deadlines
• Ability to handle multiple priorities simultaneously
• Excellent organizational skills, attention to detail, accuracy and follow-through
• Proven ability to multi-task and work effectively in a dynamic environment
• Ability to participate in our online applicant and new hire onboarding process remotely
• Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

• None

PHYSICAL REQUIREMENTS

• Ability to communicate effectively and professionally to all audiences
• Good visual acuity
• Close vision for computer work
• Repetitive wrist movements on keyboard
• Ability to sit/stand/walk for long periods of time