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Mobile Equipment Service Technician

Store | Ocala, FL | Full Time

Job Description

Job Description

 

Job Title:                Mobile Equipment Service Technician

Reports To:           Manager, Product Performance & Warranty

Job Location:        Store or Tractor Assembly Center

FLSA Status:        Hourly Non-Exempt

                                                                                                                                               

JOB SUMMARY:

The primary role of the Mobile Equipment Service Technician is to travel to customer or dealer locations, process work orders for customer repairs, as well as servicing/repairing their equipment. The range of equipment includes diesel-powered compact tractors from 24HP up to 78HP, as well as garden tractors, mowing equipment and other types of lawn and garden maintenance equipment. This position is also responsible for service parts ordering as well as filing warranty claims. This is a full time, hourly position that will require travel. Applicants must be able demonstrate the ability and knowledge required for this position, including having a minimum of three years of related professional experience. A valid driver’s license and clean driving record are required.  The candidate shall also possess good customer communication skills.

 

JOB DUTIES AND ESSENTIAL FUNCTIONS:

  • Provide high-quality off-site repair services on all work orders
  • Ensure the safe use of equipment & tools
  • Responsible for completing all warranty paperwork in a timely manner
  • Daily accurate documentation of work performed
  • Daily travel to customer or dealer locations
  • Maintain a clean and organized service vehicle
  • Responsible for special order parts for all work orders
  • Responsible for completing service work in a safe and timely manner
  • Use of computer systems to identify parts and troubleshoot systems
  • Read and understand operating manuals, blueprints and drawings
  • Provide a safe environment by keeping work areas clean & organized
  • Possess strong communications skills as customer interaction will be frequent and will include equipment sales support, and customer education skills.
  • Prepare daily updates of work completed, problems identified, and future schedule
  • Loading and unloading of customer machines for repair and delivery
  • Perform preventative maintenance and basic servicing of customer machines
  • May be required to cross train and perform other duties
  • Ability to participate in the equipment sales process is highly desired
  •  Ability to handle multiple priorities, organize workloads, and meet deadlines

 

MINIMUM QUALIFICATIONS:

  • Expert mechanical abilities in small engine, diesel, and hydraulic systems, including professional experience servicing sub-compact and compact utility tractors at a tractor dealership
  • Ability to work independently without supervision.
  •  Valid driver’s license
  • Proficiency with Microsoft Office software

 

SUPERVISORY RESPONSIBILITIES:

  • None

 

MACHINES AND EQUIPMENT USED:

  • General mechanic servicing equipment
  • Gantry cranes, electric hoists
  • Laptop computer and diagnostic equipment
  • Scanner/copier/printer
  • Service truck
  • Multimeters

 

PHYSICAL REQUIREMENTS

  • ·Good visual acuity and ability to communicate well with customers
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively
  • Ability to stand and/or walk for long periods of time
  • Ability to use a ladder and/or pallet jack
  • Operate service truck/travel long distances

 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.