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Mobile Equipment Service Technician

RK Tractors and Power Equipment | Columbus, IN | Full Time

Job Description

Job Title: Mobile Equipment Service Technician                
Reports To: Product Performance & Warranty Manager
Job Location: Tractor Assembly Center
FLSA Status: Hourly
Exempt Classification: Non- Exempt
                                                                                                                         
JOB SUMMARY:
The primary role of the Mobile Equipment Service Technician is to travel to customer or dealer locations, process work orders for customer repairs, as well as servicing/repairing their equipment. The range of equipment includes diesel-powered compact tractors from 24HP up to 78HP, as well as garden tractors, mowing equipment and other types of lawn and garden maintenance equipment. This position is also responsible for service parts ordering as well as filing warranty claims. This is a full time, hourly position that will require travel. Applicants must be able demonstrate the ability and knowledge required for this position, including having a minimum of three years of related professional experience. A valid driver’s license and clean driving record are required. The candidate shall also possess good customer communication skills.

 
JOB DUTIES AND ESSENTIAL FUNCTIONS:

  • Provide high-quality off-site repair services on all work orders
  • Ensure the safe use of equipment & tools
  • Responsible for completing all warranty paperwork in a timely manner
  • Daily accurate documentation of work performed
  • Daily travel to customer or dealer locations
  • Maintain a clean and organized service vehicle
  • Responsible for special order parts for all work orders
  • Responsible for completing service work in a safe and timely manner
  • Use of computer systems to identify parts and troubleshoot systems
  • Read and understand operating manuals, blueprints and drawings
  • Provide a safe environment by keeping work areas clean & organized
  • Possess strong communications skills as customer interaction will be frequent and will include equipment sales support, and customer education skills.
  • Prepare daily updates of work completed, problems identified, and future schedule
  • Loading and unloading of customer machines for repair and delivery
  • Perform preventative maintenance and basic servicing of customer machines
  • May be required to cross train and perform other duties
  • Ability to participate in the equipment sales process is highly desired
  • Ability to handle multiple priorities, organize workloads, and meet deadlines
  • Operate machinery and equipment such as gantry cranes, electric hoists, servicing and diagnostic equipment, service trucks, and multimeters
  • May be required to cross train and perform other duties

 
MINIMUM QUALIFICATIONS:

  • Expert mechanical abilities in small engine, diesel, and hydraulic systems, including professional experience servicing sub-compact and compact utility tractors at a tractor dealership
  • Ability to work independently without supervision.
  • Valid driver’s license
  • Proficiency with Microsoft Office software
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit
  • Ability to participate in our online applicant and new hire onboarding process remotely
  • Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES:

  •  None

 
PHYSICAL REQUIREMENTS

  • Good visual acuity
  • Close vision for computer work
  • Repetitive wrist movements on keyboard
  • Ability to stand and/or walk for long periods of time
  • Ability to walk up and down stairs multiple times per day
  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively
  • Ability to use a ladder and/or pallet jack
  • Operate service truck/travel long distances
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.