Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

IT Help Desk Support Tier I

Corporate | Mattoon, IL Corporate Office | Full Time

Job Description

Job Title:  IT Help Desk Support – Tier I

Department:  IT Support    

Reports to:  IT Internal Call Center Manager

Job Location:  Mattoon, IL

FLSA Status:  Hourly Non-Exempt, Full-Time




  • Serves as Front Line Call Support for our Internal Customers
  • Basic Problem Solving and Decision Making skills
  • Identify, Troubleshoot and Redirect incoming calls
  • Create IT Tickets (if warranted)



  • Basic Computer Skills
  • Eagle Software Experience a plus
  • Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)
  • Customer Service Experience
  • Must be able to speak clearly and calmly
  • Must be able to work holidays/weekends as needed 
  • Must be able to work within a team environment and independent as needed



  • Sitting for extended periods of time
  • Repetitious hand movements, Typing/Keystroke dexterity
  • Adept at handling stressful circumstances
  • May be required to perform other duties

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.