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IT Help Desk Support Specialist

Corporate | Mattoon, IL Distribution Cntr | Full Time

Job Description

Job Title:          Help Desk Support Specialist

Department:     IT      

Job Location:   Mattoon, IL

FLSA Status:   Hourly Non-Exempt, Full-Time



  • Answer software-related calls from store associates


  • Must be able to learn the different aspects of Rural King’s corporate-wide Eagle software package.
  • Have experience in basic computer troubleshooting, printers, etc.
  • Must be self-motivated, outgoing, and able to work with our customers over the phone to resolve issues. 
  • Must have the ability to work patiently with users over the phone and support tasks.
  • Must also be able to work holidays as needed. 
  • The schedule is negotiable, but must be 2nd shift 40 hours/week with Sundays included.
    • A possible schedule could be:
      • Fri, Sat, Sun, Mon 10 AM - 9 PM (4 10 hour shifts)
      • Sun, Mon, Wed, Thurs, Fri 11 AM - 8 PM (5 8 hour shifts)
  • May be required to perform other duties.


  • Good visual acuity and ability to communicate.
  • Ability to sit for long periods of time
  • May work under stressful circumstances at times

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.