Your browser cookies must be enabled in order to apply for this job. Please contact support@jobscore.com if you need further instruction on how to do that.

Internet Orders Picker (BOPIS specialist)

Store | Heath, OH | Full Time

Job Description

Job Title:              BOPIS (buy online pick up in store) Specialist

Reports To:           Assistant Store Manager

Job Location:        Store Location

FLSA Status: Hourly Non-Exempt
                                                                                                                                             

JOB SUMMARY

The BOPIS specialist ensures that online and curbside pickup orders is are being filled promptly for customers. This position helps managers and department heads fill these orders. BOPIS specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.
 

JOB DUTIES AND ESSENTIAL FUNCTIONS

  • Oversee online and phone order maintenance
  • Communicate professionally with all Rural King associates and customers                   
  • Ensure that the front end of the store runs smoothly without interruption  
  • Execute cash management, return, and exchange policies accurately                            
  • Perform accurate transactions and price dispute resolution
  • Complete cashier-duties chore list                                                                                          
  • Redline in front of the registers when not with a customer
  • Must be alert to surroundings at all times for shrink prevention and customer service
  • Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would sound
  • Offer load out assistance to customers and call to make sure a loader has responded
  • File paperwork quickly and accurately                                                                                   
  • Reconcile with 100% accuracy                                                                                 
  • Answer incoming calls at the registers with proper phone etiquette
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
  • May be required to cross train and perform other duties
     

QUALIFICATIONS

  • Detail oriented with demonstrated math skills for cash handling
  • 2+ years retail cashier or CSM experience preferred
  • Exceptional Customer Service Skills.  Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations
  • Willingness to train cashiers.
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit
  • Ability to participate in our online applicant and new hire onboarding process remotely
  • Ability to complete computer-based training
     

SUPERVISORY RESPONSIBILITIES

  • None
     

PHYSICAL REQUIREMENTS

  • Good visual acuity
  • Close vision for computer work
  • Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently
  • Repetitive wrist movements on keyboard
  • Ability to stand and/or walk for long periods of time
  • Ability to walk up and down stairs multiple times per day
  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
     

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.