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Harvest Card Representative

Finance | Marysville, OH | Full Time

Job Description

Job Title:  Harvest Card Representative

Job Location:  Store

Reports to:   Store Manager

FLSA Status:   Hourly Non-Exempt

                                                                                                                                                                                      

JOB SUMMARY

The purpose of the Harvest Card Representative is to drive both results and an excellent customer service experience with the Harvest Card. This person champions the card and works through associates to ensure customers are presented with the opportunity to become a Harvest Card holder. The Harvest Card Representative motivates and trains Rural King associates to be engaged, to be able to articulate the benefits of the card to differing audiences, and to help execute the application process from start to finish in compliance with credit card regulations.

JOB DUTIES AND ESSENTIAL FUNCTIONS

  • Train all Rural King associates at the location on the benefits of the card and build their confidence on how to sell it
  • Responsible for the team to meet location goals and objectives set for Harvest Card applications
  • Be proactive in increasing engagement with associates and explaining and clarifying the benefits the customer must gain from them becoming a card holder
  • Help greet customers with energy and enthusiasm in order to build rapport and present them with the opportunity to become a Harvest Card holder
  • Explain the benefits of being a Harvest Card holder, answer any questions the customer has, and encourage the customer to apply for the Harvest card
  • Demonstrate passion for innovative ways to champion the card
  • Ensure associates are following regulatory compliance processes when customers are signing up the card
  • Utilize resources to obtain solutions for both associates and customers
  • Establish and maintain a partnership with the team of associates at Redstone Federal Credit Union
  • Responsible for adhering to and complying with the company policies established for the credit information gathering process
  • May be required to cross train and perform other duties

QUALIFICATIONS

  • 5+ years of retail, customer service, sales, or business experience or equivalent combination of education and relevant experience
  • Be able to travel up to one week for orientation and ongoing several times per year
  • Must be flexible with work hours: ability to work a 40-hour workweek (predominantly 10 AM-7 PM Wednesday - Sunday with one weekend off per month). As business dictates, be able to work varied hours, days, and nights.
  • Proven ability to motivate others to a common goal
  • Strong sales, communication, and social skills
  • Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
  • Ability to articulate the features and benefits of the card in a way that makes sense to the audience
  • Ability to access and use the in-store computer, scanning system, and wireless tablets
  • Ability to participate in our online applicant and new hire onboarding process remotely
  • Must be able to read documents, printouts, reports, computer screens and other written communication
  • Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

  • None

 PHYSICAL REQUIREMENTS

  • Good visual acuity
  • Must be able to hear well enough to communicate with customers and co-workers
  • Close vision for computer work
  • Repetitive wrist movements on keyboard
  • Ability to stand and/or walk for long periods of time
  • Ability to walk up and down stairs multiple times per day
  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions