GREETER

Job Title: Greeter

Reports To: Assistant Store Manager

Job Location: Store Location

FLSA Status: Hourly Non-Exempt. Positions may be Full or Part-Time; Seasonal or Non-Seasonal                                                                                                                                              

JOB DUTIES AND ESSENTIAL FUNCTIONS

• Greet customers as they enter and exit the store
• Exhibit an upbeat and positive demeanor
• Protect the store’s assets by being observant and detail oriented
• Verify receipts when customers are leaving
• Have excellent communication skills  
• Be customer-service oriented
• Demonstrate crisis management and know how to diffuse a difficult situation by being tactful
• Provide safe environment by keeping work areas clean & organized
• Use walkie-talkie, phone, PA system
• May be required to cross train and perform other duties
   

QUALIFICATIONS

• Versed on store layout
• Basic understanding of product offering
• Understand how to use a walkie talkie, phone, and PA system
• Know how to make popcorn
• Understand the security tower and how to react when it goes off
  • Log entry when tower goes off
  • Know how to take off security tags
• Customer Service:
  • Must fully understand return policy and procedures along with checkout procedures, including loadouts
• Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
• Ability to work independently without supervision
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit
• Ability to participate in our online applicant and new hire on-boarding process remotely
• Ability to complete computer-based training
   

SUPERVISORY RESPONSIBILITIES

• None
   

PHYSICAL REQUIREMENTS

• Good visual acuity and close vision for computer work
• Repetitive wrist movements on keyboard
• Ability to stand and/or walk for long periods of time
• Ability to walk up and down stairs multiple times per day
• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.