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Full Time Tractor Service Technician

Store | Morganton, NC | Full Time

Job Description

Job Title: Tractor Service Technician

Reports to: Store Manager

FLSA Status: Hourly Non-Exempt


JOB SUMMARY

The primary role of the Tractor Service Technician is to process work orders for customer repairs, as well as

servicing/repairing their equipment. The range of equipment includes diesel-powered compact tractors from 24HP up to

78HP, as well as garden tractors, mowing equipment and other types of lawn and garden maintenance equipment.


JOB DUTIES AND ESSENTIAL FUNCTIONS

• Provide high-quality off-site repair services on all work orders

• Ensure the safe use of equipment & tools

• Responsible for completing all warranty paperwork in a timely manner

• Daily accurate documentation of work performed

• Daily travel to customer or dealer locations

• Maintain a clean and organized service vehicle

• Responsible for special order parts for all work orders

• Responsible for completing service work in a safe and timely manner

• Use of computer systems to identify parts and troubleshoot systems

• Read and understand operating manuals, blueprints and drawings

• Provide a safe environment by keeping work areas clean & organized

• Possess strong communications skills as customer interaction will be frequent and will include equipment

sales support, and customer education skills.

• Prepare daily updates of work completed, problems identified, and future schedule

• Loading and unloading of customer machines for repair and delivery

• Perform preventative maintenance and basic servicing of customer machines

• May be required to cross train and perform other duties

• Ability to participate in the equipment sales process is highly desired

• Ability to handle multiple priorities, organize workloads, and meet deadlines

• Operate machinery and equipment such as gantry cranes, electric hoists, servicing and diagnostic equipment, service

trucks, and multimeters

• May be required to cross train and perform other duties


QUALIFICATIONS

• Demonstrate the ability and knowledge required for this position, including having a minimum of three years of related

professional experience servicing tractor machinery

• Expert mechanical abilities in small engine, diesel, and hydraulic systems, including professional experience servicing

sub-compact and compact utility tractors at a tractor dealership

• The candidate shall also possess good customer communication skills.

• Ability to work independently without supervision.

• Valid driver’s license

• Proficiency with Microsoft Office software

• Ability to access and use the in-store computer, scanning system, and wireless handheld unit

• Ability to participate in our online applicant and new hire onboarding process remotely

• Ability to complete computer-based training


SUPERVISORY RESPONSIBILITIES

• None


PHYSICAL REQUIREMENTS

• Good visual acuity

• Close vision for computer work

• Repetitive wrist movements on keyboard

• Ability to stand and/or walk for long periods of time

• Ability to walk up and down stairs multiple times per day

• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively

• Ability to use a ladder and/or pallet jack

• Operate service truck/travel long distances