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Frontend Customer Service Specialist

Store | Morgantown, WV | Full Time

Job Description

Job Title: Customer Service Specialist

Job Location: Store Location

Reports to: Front End Supervisor

FLSA Status: Hourly Non-Exempt

JOB SUMMARY

The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product

knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.

JOB DUTIES AND ESSENTIAL FUNCTIONS

• Communicate professionally with all Rural King associates and customers

• Execute cash management, return, layaway, and exchange policies accurately

• Perform accurate transactions and price dispute resolution

• Complete cashier-duties chore list

• Redline in front of the registers when not with a customer

• Keep popcorn and coffee full and fresh

• Must be alert to surroundings at all times for shrink prevention and customer service

• Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if

alarm would sound

• Offer load out assistance to customers and call to make sure a loader has responded

• File paperwork quickly and accurately

• Reconcile with 100% accuracy

• Answer incoming calls at the registers with proper phone etiquette

• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer

• May be required to cross train and perform other duties

QUALIFICATIONS

• Detail oriented with demonstrated math skills for cash handling

• 2+ years retail cashier or customer service experience preferred

• Exceptional Customer Service Skills. Ability to actively listen to customer inquiries and respond with politeness and

diplomacy in difficult situations

• Willingness to train cashiers.

• Ability to access and use the in-store computer, scanning system, and wireless handheld unit

• Ability to participate in our online applicant and new hire onboarding process remotely

• Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

• None

PHYSICAL REQUIREMENTS

• Good visual acuity

• Close vision for computer work

• Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently

• Repetitive wrist movements on keyboard

• Ability to stand and/or walk for long periods of time

• Ability to walk up and down stairs multiple times per day

• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

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Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.