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Front End Supervisor

Store | Martinsville, IN | Full Time

Job Description

Job Title: Front-End Supervisor

Job Location: Store

Reports to: Operations Manager

FLSA Status: Hourly Non-Exempt



The purpose of the Front-End Supervisor is to ensure that the front end of the store is running properly with the team of Customer Service Specialists, Cashiers, and Loaders.



  • Partnering with the Operations Manager to schedule the front-end associates
  • Ensure all newly hired front-end associates receive and complete the proper training
  • Oversee cashier transactions and customer service desk layaway transactions including monthly layaway audits
  • Oversee the Buy Online Pick Up in Store (BOPIS) process and customer interactions with online transactions
  • May provide additional assistance to cashiers by running a register to ensure the front-end runs smoothly without interruption
  • Complete Daily Sales Report and send to Store Support Center 
  • Assist in shrink awareness by researching all cash shortages and taking corrective action in the register to resolve them
  • Ordering all store supplies that relate to front-end operations
  • May be required to cross train and perform other duties



  • 3+ years retail cashier or Customer Service Manager experience preferred
  • Detail oriented with demonstrated math skills for cash handling
  • Excellent communication skills to implement policies and procedures, direct staff, and provide customer service
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit
  • Ability to participate in our online applicant and new hire on-boarding process remotely
  • Ability to complete computer-based training



  • Supervise and direct a team of Customer Service Specialists, Cashiers, and Loaders
  • May contribute to completing first interviews and providing recommendations for hiring decisions to the Operations Manager



  • Good visual acuity
  • Close vision for computer work
  • Repetitive wrist movements on keyboard
  • Ability to stand and/or walk for long periods of time
  • Ability to walk up and down stairs multiple times per day
  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)


Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions