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Front Desk Receptionist

Store Support (Corporate Office) | Mattoon, IL Corporate Office | Full Time

Job Description

Job Title:                Front Desk Receptionist

Job Location:         Store Support Center, Mattoon, IL

Reports to:             Human Resources Director

FLSA Status:          Hourly Non-Exempt

                                                                                                                                              

JOB SUMMARY

This position plays an important role in setting the tone for the company. As the first and last person the visitors see when they are in the office, this position is instrumental in making sure everyone has a positive experience.

In addition to managing the duties of the front desk operation, this position also manages travel company-wide.  


JOB DUTIES AND ESSENTIAL FUNCTIONS

  • Responsible for all front desk operations, including welcoming visitors and answering inquiries
  • Provide outstanding customer service for visitors and associates
  • Answer multi-line phone
  • Manage travel arrangements for associates and applicants, including air, hotel, and car
  • Process payment for travel, background check, and drug test invoices
  • Partner with the security team to ensure incoming and outgoing traffic through the area are screened
  • Maintain cleanliness of front desk area
  • May be required to cross train and perform other duties


QUALIFICATIONS

  • 2+ years administrative office experience with multi-phone line experience
  • Excellent customer service skills
  • Must have professional written and verbal communications skills
  • Proficient Microsoft Office skills in Work, Excel, and Outlook
  • Ability to organize and work independently with superior attention to detail
  • Professional attitude and ability to prioritize assignments
  • Ability to participate in our online applicant and new hire onboarding process remotely
  • Ability to complete computer-based training


PHYSICAL REQUIREMENTS

  • Ability to communicate effectively and professionally to all audiences
  • Good visual acuity
  • Close vision for computer work
  • Repetitive wrist movements on keyboard
  • Ability to sit/stand/walk for long periods of time
  • Ability to lift, push, and/or pull a minimum of 15 pounds