Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

E-Commerce Customer Service Representative

E-Commerce / Internet | Charleston E-Commerce Dept | Full Time

Job Description


Job Title:               E-Commerce Customer Service Representative – Tier 1

Job Location:       Store Support, Charleston, IL

Reports To:           E-Commerce Operations Manager

FLSA Status:        Hourly Non-Exempt

Availability:           Available to work evenings and weekends



The purpose of the eCommerce Customer Service Representative is to handle customer phone calls and orders, making the customers online shopping experience enjoyable.



  • Take customer phone calls
  • Reach out to manufacturers for answer regarding a customers’ order
  • Respond to customer live chats
  • Order management
  • Track/open customer returns
  • Communicate with coworkers to insure customer are handled in a timely manner
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
  • May be required to cross train and perform other duties



  • Must possess excellent communication skills both written and verbal
  • Must be proficient with Microsoft Office Products with advanced level proficiency with Excel
  • Results-oriented with a strong sense of urgency
  • Self-motivated, problem-solver, results oriented and delivers on deadlines
  • Ability to handle multiple priorities simultaneously
  • Excellent organizational skills, attention to detail, accuracy and follow-through
  • Proven ability to multi-task and work effectively in a dynamic environment
  • Ability to participate in our online applicant and new hire onboarding process remotely
  • Ability to complete computer-based training



  • None



  • Ability to communicate effectively and professionally to all audiences
  • Good visual acuity
  • Close vision for computer work
  • Repetitive wrist movements on keyboard
  • Ability to sit/stand/walk for long periods of time
  • Ability to walk up and down stairs multiple times per day


Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.