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District Support Manager

Store Management | Cross Lanes, WV | Full Time

Job Description

Reports to:  Director of Store Operations

FLSA Status:  Exempt  

Exempt Classification:  Administrative


The District Support Manager is a developmental role and a bench strength to become a future District Manager.  The primary role of this position is to learn all aspects of store operations, including identifying and growing talent, building revenue, driving profit, product knowledge, store operations, customer service, compliance, and merchandising.  


•Travel with District Managers to learn the overall operations and procedures of leading a district

•Support the districts by being an Interim District Manager while District Managers are out

•Collaborate with cross-functional teams to execute results while improving customer satisfaction and driving financial performance, sales, and labor to plan

•Analyze financial reports to determine the financial performance of stores  

•Responsible for process improvement projects such as back room efficiencies, scheduling, merchandise playbooks, and compliance

•Use discretion and independent judgment in making decisions

•Understand deficiencies in the stores and develop routines, best practices, root-cause analysis, and training

•Work collaboratively with the Plan-o-gram team on space allocation and the Purchasing team on product needs

•Participate in store remodels and new store set ups

•Participate and learn the inventory prep procedures and post inventory process

•Attend Operations and Merchandise meetings at the Store Support Center

•Complete District Manager training, including Predictive Index, Graff Retail, and MOHR Multi-Unit training

•Maintain a partnership with Store Support HR on HR-related needs in the stores

•Build talent by promoting opportunities to attract and retain a high-performing team

•Represent, demonstrate, and support Rural King’s culture and values  

•Demonstrate effective and consistent communications and interpersonal skills

•Demonstrate effective problem-solving and analytical skills

•Establish and preserve a professional work atmosphere and be a role model  

•May be required to cross train and perform other duties


•5+ years retail store manager experience

•Multi-store retail management experience preferred

•Relocation required

•Ability to travel from store to store on a daily basis (potentially could stay 3-4 overnights per week based on business needs) and work to support the business needs in peak and holiday timeframes  

•Basic and moderate computer knowledge in Microsoft Excel, Word, and PowerPoint

•Ability to interact with the team in a fast paced environment, remaining flexible, proactive, resourceful and efficient

•Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner

•Ability to work independently without supervision

•Must meet federal requirements to qualify to obtain a Federal Firearms License (FFL) and any applicable local requirements


•Directly supervise Store Managers on an interim basis

•Provide direction and input to Store Managers regularly


•General office equipment such as telephone, copy machine, fax machine, calculator, computer.

•Telexon gun, pallet jack, and other retail equipment.  


•Good visual acuity and ability to communicate

•Ability to lift, push, and/or pull up to 30 pounds  

•Ability to stand and/or walk for long periods of time

•Ability to use a ladder and/or pallet jack and forklift

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.