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Dispatcher, Mattoon, IL

Transportation | Mattoon, IL Distribution Cntr | Full Time

Job Description


This position will work with other members of Rural King Transportation and the Logistics team to increase company profitability and customer satisfaction by effectively managing the day to day operations of our fleet of professional drivers, efficient and cost-effective scheduling of deliveries and routing of Rural King trucks. This will be a 1st shift position, hours from early morning to late afternoon, Monday-Friday with a Saturday rotation.



  • Responsible for efficient and cost-effective scheduling of deliveries and routing of Rural King trucks
  • Communicate daily plan made by operations clearly to drivers to ensure on-time delivery of products
  • Use discretion and independent judgment in making decisions
  • Schedule pickups of returned materials from the stores
  • Track driver hours to accurately schedule their runs for the following day
  • Seek outside line hauls from vendors or carriers to eliminate driving with empty miles and to build on the profitability of Rural King Transportation.
  • Communicate to the appropriate parties any discrepancy that may arise with a delivery or pickup
  • Driver performance reviews to ensure Rural King is performing according to DOT regulations
  • Trouble shoot driver’s issues and coach them when necessary
  • Oversee that the manifests are run and given to drivers in a timely fashion


  • Strong communication skills
  • Excellent time management skills and the ability to work in high pressure situations
  • Superior organizational skills and ability to work in a fast paced environment
  • Knowledge of logistics, including carriers, shipping policies and procedures
  • Deliver excellent customer service with effective listening and communication
  • Manage time effectively and adapt quickly to change in priorities
  • Accuracy and attention to detail
  • Able to work independently with some direction
  • Able to read a map and accurately plan a route
  • Problem-solve and analytical ability
  • Working knowledge of Department of Transportation rules and regulations preferred 


  • Manage all Rural King Truck drivers


  • TMW will be used for planning software, PC Miler, Microsoft Office

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.