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Director of E-Commerce

E-Commerce / Internet | Mattoon, IL Corporate Office | Full Time

Job Description


Job Title:  Director of E-Commerce

Reports To:  VP of Marketing and E-Commerce

Job Location:  Store Support Center in Mattoon, IL

FLSA Status:  Salaried Exempt

Exempt Classification:  Executive




  • Manages the E-Commerce platform and directs the internet and call center operations
  • Responsible for conveying a consistent brand image that attracts customers by encouraging sales on the website
  • Increases brand awareness through consistent, relevant social media strategies, and by developing robust email database and digital marketing efforts
  •  Improves the content of the website to get the best ranking on a search engine and analyzes website performance data
  • Recruits, trains, & develops associates
  • Takes a hands-on approach with directing internet sales and traffic
  • Finds solutions to associate and customer questions and concerns
  • Develops the product knowledge and sales techniques of the team
  • May be required to cross train and perform other duties



  • Bachelor’s degree in a related field and 3+ years of leadership experience in digital, online, media, or E-Commerce preferred or equivalent combination of education and experience
  • Experience in database and content management software
  • Proven leadership skills and the ability to motivate associates
  • Computer proficiency in Microsoft Excel and Word
  •  Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
  • Results-oriented with a strong sense of urgency
  • Demonstrate logical analysis and problem-solving skills



·         Manage the E-Commerce team and the Call Center team



  •  Good visual acuity and ability to communicate
  • Repetitive wrist movements on keyboard
  • Close vision for PC work Ability to sit/stand/walk for long periods of time

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.


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