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Digital Aisle Customer Service Representative – Tier 1

Digital Aisle (E-Commerce) | Mattoon, IL Corporate Office | Full Time

Job Description

Job Title:               Digital Aisle Customer Service Representative – Tier 1

Job Location:        Store Support, Mattoon, IL

Reports To:            Digital Aisle Operations Manager

FLSA Status:          Hourly Non-Exempt



The purpose of the Digital Aisle Customer Service Representative is to handle customer phone calls and orders, making the customers online shopping experience enjoyable.


  • Take customer phone calls
  • Reach out to manufacturers for answers regarding a customers’ order
  • Respond to customer live chats
  • Order management
  • Track/open customer returns
  • Communicate with coworkers to insure customers are handled in a timely manner
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
  • May be required to cross train and perform other duties


  • Must possess excellent communication skills both written and verbal
  • Must be proficient with Microsoft Office Products with advanced level proficiency with Excel
  • Results-oriented with a strong sense of urgency
  • Self-motivated, problem-solver, results oriented and delivers on deadlines
  • Ability to handle multiple priorities simultaneously
  • Excellent organizational skills, attention to detail, accuracy and follow-through
  • Proven ability to multi-task and work effectively in a dynamic environment
  • Ability to participate in our online applicant and new hire on boarding process remotely
  • Ability to complete computer-based training


  • None


  • Ability to communicate effectively and professionally to all audiences
  • Good visual acuity
  • Close vision for computer work
  • Repetitive wrist movements on keyboard
  • Ability to sit/stand/walk for long periods of time
  • Ability to walk up and down stairs multiple times per day

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.