Diesel Mechanic
Store | Wooster, OH | Full Time
Job Description
Job Title: Tractor Service Technician
Reports to: Store Manager
FLSA Status: Hourly Non-Exempt
JOB SUMMARY
The primary role of the Tractor Service Technician is to process work orders for customer repairs, as well as servicing/repairing their equipment. The range of equipment includes diesel-powered compact tractors from 24HP up to 78HP, as well as garden tractors, mowing equipment and other types of lawn and garden maintenance equipment.
JOB DUTIES AND ESSENTIAL FUNCTIONS
- Provide high-quality off-site repair services on all work orders
- Ensure the safe use of equipment & tools
- Responsible for completing all warranty paperwork in a timely manner
- Daily accurate documentation of work performed
- Daily travel to customer or dealer locations
- Maintain a clean and organized service vehicle
- Responsible for special order parts for all work orders
- Responsible for completing service work in a safe and timely manner
- Use of computer systems to identify parts and troubleshoot systems
- Read and understand operating manuals, blueprints and drawings
- Provide a safe environment by keeping work areas clean & organized
- Possess strong communications skills as customer interaction will be frequent and will include equipment sales support, and customer education skills.
- Prepare daily updates of work completed, problems identified, and future schedule
- Loading and unloading of customer machines for repair and delivery
- Perform preventative maintenance and basic servicing of customer machines
- May be required to cross train and perform other duties
- Ability to participate in the equipment sales process is highly desired
- Ability to handle multiple priorities, organize workloads, and meet deadlines
- Operate machinery and equipment such as gantry cranes, electric hoists, servicing and diagnostic equipment, service trucks, and multimeters
- May be required to cross train and perform other duties
QUALIFICATIONS
- Demonstrate the ability and knowledge required for this position, including having a minimum of three years of related professional experience servicing tractor machinery
- Expert mechanical abilities in small engine, diesel, and hydraulic systems, including professional experience servicing sub-compact and compact utility tractors at a tractor dealership
- The candidate shall also possess good customer communication skills.
- Ability to work independently without supervision.
- Valid driver’s license
- Proficiency with Microsoft Office software
- Ability to access and use the in-store computer, scanning system, and wireless handheld unit
- Ability to participate in our online applicant and new hire onboarding process remotely
- Ability to complete computer-based training
SUPERVISORY RESPONSIBILITIES
- None
PHYSICAL REQUIREMENTS
- Good visual acuity
- Close vision for computer work
- Repetitive wrist movements on keyboard
- Ability to stand and/or walk for long periods of time
- Ability to walk up and down stairs multiple times per day
- Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
- Ability to lift, push, and/or pull a minimum of 30 pounds repetitively
- Ability to use a ladder and/or pallet jack
- Operate service truck/travel long distances
- Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.