Diesel Mechanic

Job Title:               Tractor Service Technician

Reports to:           Store Manager

FLSA Status:         Hourly Non-Exempt

JOB SUMMARY

The primary role of the Tractor Service Technician is to process work orders for customer repairs, as well as servicing/repairing their equipment. The range of equipment includes diesel-powered compact tractors from 24HP up to 78HP, as well as garden tractors, mowing equipment and other types of lawn and garden maintenance equipment.

JOB DUTIES AND ESSENTIAL FUNCTIONS

• Provide high-quality off-site repair services on all work orders
• Ensure the safe use of equipment & tools
• Responsible for completing all warranty paperwork in a timely manner
• Daily accurate documentation of work performed
• Daily travel to customer or dealer locations
• Maintain a clean and organized service vehicle
• Responsible for special order parts for all work orders
• Responsible for completing service work in a safe and timely manner
• Use of computer systems to identify parts and troubleshoot systems
• Read and understand operating manuals, blueprints and drawings
• Provide a safe environment by keeping work areas clean & organized
• Possess strong communications skills as customer interaction will be frequent and will include equipment sales support, and customer education skills.
• Prepare daily updates of work completed, problems identified, and future schedule
• Loading and unloading of customer machines for repair and delivery
• Perform preventative maintenance and basic servicing of customer machines
• May be required to cross train and perform other duties
• Ability to participate in the equipment sales process is highly desired
• Ability to handle multiple priorities, organize workloads, and meet deadlines
• Operate machinery and equipment such as gantry cranes, electric hoists, servicing and diagnostic equipment, service trucks, and multimeters
• May be required to cross train and perform other duties

QUALIFICATIONS

• Demonstrate the ability and knowledge required for this position, including having a minimum of three years of related professional experience servicing tractor machinery
• Expert mechanical abilities in small engine, diesel, and hydraulic systems, including professional experience servicing sub-compact and compact utility tractors at a tractor dealership
• The candidate shall also possess good customer communication skills.
• Ability to work independently without supervision.
• Valid driver’s license
• Proficiency with Microsoft Office software
• Ability to access and use the in-store computer, scanning system, and wireless handheld unit
• Ability to participate in our online applicant and new hire onboarding process remotely
• Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

• None

PHYSICAL REQUIREMENTS

• Good visual acuity
• Close vision for computer work
• Repetitive wrist movements on keyboard
• Ability to stand and/or walk for long periods of time
• Ability to walk up and down stairs multiple times per day
• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
• Ability to lift, push, and/or pull a minimum of 30 pounds repetitively
• Ability to use a ladder and/or pallet jack
• Operate service truck/travel long distances
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.