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DC Desktop Services Technician II

Transportation / DC / Truck Driving | Waverly, OH Distribution Cntr | Full Time

Job Description
  • Plans and execute the selection, installation, configuration, and testing of PC and server hardware, software, LAN and WAN networks as well as operating and application systems
  • Experience deploying, support/administration of Office 365
  • Experience with and understanding of common file cloud storage platforms such as Dropbox, OneDrive (including SharePoint Online), Google Drive, Box, etc.
  • Experience setting up, supporting and troubleshooting network services and topology
  • Windows Active Directory, Group Policy, File and Print Share Service
  • Managing file shares and permissions structures
  • LAN and WAN DHCP, Static IP addresses/DHCP reservations
  • Troubleshooting DNS
  • Wireless (802.11b/g/n/a/ac, 2.4 & 5GHz)
  • Self-starter, thinks out-of-the-box, quicker learner, constantly looking for ways to improve operations
  • Assists all our users with any logged IT related incident when called upon.
  • Takes ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible
  • Hardware Inventory Tracking Track computer equipment (by asset tag and serial number) by location. Receive/Ship equipment
  • Responsible for the shipping / receiving of materials and equipment.
  • Must accurately record, update, and document requests using the IT incident management system
  • Able to install and configure new IT equipment
  • Resolves incidents and upgrades different types of software and hardware.
  • Ability to resolve incidents with printers, copiers and scanners
  • Must maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner

 

MINIMUM QUALIFICATIONS

  • Basic Computer Skills
  • COMPTIA A+ & Net + preferred
  • Vast knowledge of IT concepts
  • Proficient Knowledge of Windows 7 and Windows 10
  • PC Peripheral knowledge and diagnostic
  • Laser printer troubleshooting
  • Knowledge of Microsoft Office Suite (Outlook, Excel, Word, etc.)
  • Customer Service Experience
  • Must be able to speak clearly and calmly
  • Must be able to work holidays/weekends as needed 
  • Must be able to work within a team environment and independent as needed