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Customer Service Specialist

Store | Tiffin, OH | Full Time

Job Description

Job Title: Customer Service Specialist

Job Location: Store Location

Reports to: Front End Supervisor

FLSA Status: Hourly Non-Exempt



The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.



  • Communicate professionally with all Rural King associates and customers                   
  • Execute cash management, return, layaway, and exchange policies accurately                           
  • Perform accurate transactions and price dispute resolution
  • Complete cashier-duties chore list                                                                                          
  • Redline in front of the registers when not with a customer
  • Keep popcorn and coffee full and fresh
  • Must be alert to surroundings at all times for shrink prevention and customer service
  • Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would sound
  • Offer load out assistance to customers and call to make sure a loader has responded
  • File paperwork quickly and accurately                                                                                   
  • Reconcile with 100% accuracy                                                                                 
  • Answer incoming calls at the registers with proper phone etiquette
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
  • May be required to cross train and perform other duties



  • Detail oriented with demonstrated math skills for cash handling
  • 2+ years retail cashier or customer service experience preferred
  • Exceptional Customer Service Skills.   Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations
  • Willingness to train cashiers.
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit
  • Ability to participate in our online applicant and new hire onboarding process remotely
  • Ability to complete computer-based training



  • None



  • Good visual acuity
  • Close vision for computer work
  • Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently
  • Repetitive wrist movements on keyboard
  • Ability to stand and/or walk for long periods of time
  • Ability to walk up and down stairs multiple times per day
  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)

  Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.