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Customer Service Specialist

Store | Georgetown, KY | Full Time

Job Description

Job Title:  Customer Service Specialist

Job Location: Store/DC Location

Reports to: Operations ASM

FLSA Status: Hourly Non-Exempt

                                                                                                                                               

JOB SUMMARY  

The Customer Service Specialist provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.


 
JOB DUTIES AND ESSENTIAL FUNCTIONS

• Communicate professionally with all Rural King associates and customers 

  • Execute cash management, return, layaway, and exchange policies accurately  

 • Perform accurate transactions and price dispute resolution

 • Complete cashier-duties chore list   

 • Redline in front of the registers when not with a customer 

• Keep popcorn and coffee full and fresh  

• Must be alert to surroundings at all times for shrink prevention and customer service

• Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would sound 

• Offer load out assistance to customers and call to make sure a loader has responded 

• File paperwork quickly and accurately       

• Reconcile with 100% accuracy      

• Answer incoming calls at the registers with proper phone etiquette

• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer 

• May be required to cross train and perform other duties

 

QUALIFICATIONS

• Detail oriented with demonstrated math skills for cash handling 

• 2+ years retail cashier or customer service experience preferred 

• Exceptional Customer Service Skills.  Ability to actively listen to customer inquiries and respond with politeness and diplomacy in difficult situations 

• Willingness to train cashiers. 

• Ability to access and use the in-store computer, scanning system, and wireless handheld unit 

• Ability to participate in our online applicant and new hire onboarding process remotely  

• Ability to complete computer-based training

SUPERVISORY RESPONSIBILITIES

  • None

 

PHYSICAL REQUIREMENTS

• Good visual acuity  

• Close vision for computer work 

• Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently  

• Repetitive wrist movements on keyboard 

• Ability to stand and/or walk for long periods of time 

• Ability to walk up and down stairs multiple times per day 

• Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)


 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.