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Customer Service Representative (Part Time)

Internet | Mattoon, IL Distribution Cntr | Part Time

Job Description

**PART TIME POSITION**

Founded in 1960, Rural King is a third-generation family-owned business aggressively positioning itself for the future. The foundation is strong and the vision for the future is growth. This, coupled with Rural King’s friendly, down-to-earth atmosphere and “Positively Outrageous Customer Service,” makes Rural King a very exciting and attractive career opportunity.

Every individual on our team is valued, supported, trained, and given the development and opportunity to a successful career path in our organization.

Whether it’s in one of our 70+ Retail Stores, Distribution Centers or the Corporate Headquarters, Rural King is looking for team players able to both envision change and strive for future growth.

Summary:

RuralKing.com is looking for Customer Service Representatives to join our team!  Successful candidates will render a variety of services to our online customers though telephone, email and live chat.  Candidates should pride themselves on their professionalism, should be outgoing, personable and a conversationalist.  Full and Part time positions are available.

Main Job Tasks and Responsibilities

·         Deal directly with customers either by telephone, email or live chat.

·         Respond promptly to customer inquiries

·         Handle and resolve customer complaints

·         Provide pricing and delivery information

·         Keep records of customer interactions and transactions

·         Follow up on customer interactions

 

Experience

·         Knowledge of customer service principles and practices

·         Knowledge of relevant computer applications

·         Ability to type

·         Numeric, oral and written language applications

·         Product knowledge