Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Customer Service Representative- Full Time

eCommerce | Mattoon, IL Corporate Office | Full Time

Job Description

Job Title: Digital Aisle Customer Service Representative – Tier 1

Job Location: Store Support Center, Mattoon, IL 

Reports To: E-Commerce Operations Manager

FLSA Status: Hourly Non-Exempt 


The purpose of the Digital Aisle Customer Service Representative is to handle customer phone calls and orders, making the customers online shopping experience enjoyable. 


• Take customer phone calls

• Reach out to manufacturers for answers regarding a customers’ order

• Respond to customer live chats

• Order management

• Track/open customer returns

• Communicate with coworkers to insure customers are handled in a timely manner

• Use general office equipment such as telephone, copy machine, fax machine, calculator, computer

• May be required to cross train and perform other duties


• Must possess excellent communication skills both written and verbal

• Must be proficient with Microsoft Office Products with advanced level proficiency with Excel

• Results-oriented with a strong sense of urgency

• Self-motivated, problem-solver, results oriented and delivers on deadlines

• Ability to handle multiple priorities simultaneously

• Excellent organizational skills, attention to detail, accuracy and follow-through

• Proven ability to multi-task and work effectively in a dynamic environment

• Ability to participate in our online applicant and new hire onboarding process remotely 

• Ability to complete computer-based training 


• None


• Ability to communicate effectively and professionally to all audiences

• Good visual acuity

• Close vision for computer work

• Repetitive wrist movements on keyboard

• Ability to sit/stand/walk for long periods of time

• Ability to walk up and down stairs multiple times per day