Customer Service Manager (CSM)

Job Title:  Customer Service Manager (CSM)

Reports To:  Store Manager

Job Location:  Store

FLSA Status:  Hourly Non-Exempt

JOB SUMMARY:

The Customer Service Manager ensures that the front end of the store is running properly with the team of cashiers.  This position helps customers and cashiers with any concerns or problems.  The Customer Service Manager provides exceptional service through communication, friendliness, and store/product knowledge, as well as maintaining an exceptional store safety, appearance, and cleanliness.

JOB DUTIES AND ESSENTIAL FUNCTIONS:

• Oversee cashier transactions, train newly hired cashiers, assist in shrink awareness, and supervisor checkout stations
• Communicate professionally with all Rural King associates and customers                 
• Ensure that the front end of the store runs smoothly without interruption 
• Execute cash management, return, and exchange policies accurately                          
• Perform accurate transactions and price dispute resolution
• Complete cashier-duties chore list                                                                                   
• Redline in front of the registers when not with a customer
• Keep popcorn and coffee full and fresh
• Must be alert to surrounding's at all times for shrink prevention and customer service
• Make sure EAS devices are deactivated and a member of management is asked to come to the front for resolution if alarm would sound
• Offer load out assistance to customers and call to make sure a loader has responded
• File paperwork quickly and accurately                                                                             
• Reconcile with 100% accuracy                                                                           
• Answer incoming calls at the registers with proper phone etiquette
• May be required to cross train and perform other duties

SUPERVISORY RESPONSIBILITIES:

• None

MACHINES AND EQUIPMENT USED:

• General office equipment such as telephone, copy machine, fax machine, calculator, computer

PHYSICAL REQUIREMENTS

• Good visual acuity for close PC work
• Ability to communicate via a handheld transceiver
• Ability to lift up to 20 pounds repetitively and 21-50 pounds intermittently
• Ability to stand and/or walk for long periods
• Repetitive wrist movements on keyboard           

Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.