Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Claims Manager

Corporate | Mattoon, IL Distribution Cntr | Full Time

Job Description

Job Title:       Claims Manager

Reports To:   VP of Human Resources

Job Location: Headquarters, Mattoon, IL

FLSA Status: Exempt



The purpose of the Claims Manager is to safeguard Rural King, its customers, associates, reputation, assets, and the interests of management by identifying and managing all threats to the achievement of the business objectives.  This position serves as the key decision maker for all insurance claim-related matters.  This involves all risk management including insurance purchasing. 



  • Manage all claims and loss control activities including strategy, proof of loss preparation, negotiation, and communication expectations to financial planning
    • Responsible for interacting with associates, customers, and insurance carriers regarding claims
    • Clearly document all activities on a claim, reserve changes, closing, and lawsuits
    • Obtain necessary information required to expedite the claims process
    • Mitigate the exposure to risk by formulating, developing, and coordinating all claims-related activities, as well as resolving bona fide claims at the least possible cost through various risk transfer techniques.
    • Responsible for post-loss reduction techniques such as salvage, subrogation, and rehabilitation
  • Manage all aspects of corporate insurance programs, including annual negotiations, compilation of underwriting information and coverage placement, claims administration, loss forecasting, and analysis to assist in loss reduction
    • Manage the relationships with third party service providers including brokers, insurer, and other TPAs
    • Conduct premium and coverage negotiations, coordinating insurance programs for all lines of coverage including property, casualty, and workers compensation
    • Evaluate adequacy of retention, limits, and coverage terms and conditions
    • Identify, measure, and manage insurable and hazard risks
    • Conduct updates of exposure values
  • Review loss and injury reports to detect trends and recommend programs to management for reducing future claims
  • Coordinate the identification, evaluation, monitoring, reduction, and elimination of professional and general liability risk exposures
  • May be required to perform other duties



  • 5+ years claims adjusting experience
  • Experience negotiating insurance renewals preferred
  • Understand and operationalize workers compensation programs, policies, and procedures for reporting, investigation, and analysis
  • Experience creating and implementing company safety programs preferred
  • Strong negotiating skills
  • Experience in multi-state insurance programs
  • Prior experience in self-insurance preferred
  • Needs to be dynamic, proactive, and a decisive person.
  • Strong analytical, critical thinking, time management, and prioritization skills
  • Computer knowledge in Excel and Word
  • Ability to interact with the team in a fast paced environment, remaining flexible, proactive, resourceful and efficient
  • Ability to multi-task and coordinate, analyze, observe, make decisions, and meet deadlines in a detail-oriented manner



  • None



  • General office equipment such as telephone, copy machine, fax machine, calculator, computer



  • Good visual acuity and ability to communicate
  • Ability to sit for long periods of time
  • May work under stressful circumstances at times


Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.