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3rd Shift Support Manager

Store Management | Muscle Shoals, AL | Full Time

Job Description

Job Title: Support Manager

Job Location: Store Location

Reports to: Assistant Store Manager

FLSA Status: Hourly Non-Exempt



The Support Manager collaborates with the management team in delivering excellent operations management, including freight processing, store recovery, and backroom organization. This position is a key carrier.



  • Ensure attractive, safe, and accurately priced merchandise displays and floor plans
  • Be a positive and professional “role model” for the team
  • Demonstrate effective problem-solving and analytical skills
  • Stock merchandise through planogram execution
  • Properly feature presentations
  • Ensure quality customer service with Customer CARE practices
  • Stock shelves with items by making sure that items are brought forward
  • Process overstock to risers and stockrooms
  • Place price tags on items and ensure that barcodes are correctly placed
  • Ensure pricing labels are clear and visible
  • Ensure that any excess materials are placed in storage rooms
  • Clean and dust items and shelves
  • Ensure that no damaged or expired items are placed on shelves
  • Reduce inventory shrink by identifying potential causes of shrink and retraining associates on proper procedures
  •  Supervise and direct the stocking team
  • Key holder
  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer.
  • Operate Telxon gun, forklift, pallet jack, ladder, and other retail equipment.
  • May be required to cross train and perform other duties



  • Possess good understanding of retail processes
  • Ability to interact with the team in a fast-paced environment, remaining flexible, proactive, resourceful and efficient
  • Ability to work independently without supervision
  • Ability to work a 40-hour workweek with varied hours, days, night, and weekends as business dictates
  • Ability to access and use the in-store computer, scanning system, and wireless handheld unit
  • Ability to participate in our online applicant and new hire on boarding process remotely
  • Ability to complete computer-based training



  • None



  • Good visual acuity
  • Ability to lift, push, and/or pull a minimum of 30 pounds repetitively and 31-50 pounds intermittently
  • Ability to stand and/or walk for long periods of time
  • Ability to use a ladder and/or pallet jack
  • Close vision for computer work
  • Repetitive wrist movements on keyboard
  • Ability to walk up and down stairs multiple times per day
  • Ability to verbally communicate effectively and professionally with all audiences (in-person or via handheld transceiver)
  • Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions