Your browser cookies must be enabled in order to apply for this job. Please contact if you need further instruction on how to do that.

Director, Client Services

Account Management | Hybrid in Portland, OR | Full Time

Job Description

The Role

You are more than a manager, you are a mentor, advocate and a master of crafting relationships. You are always at the wheel, steering your team and clients toward growth and success. Your understanding of brand and business strategy drives exceptional account plans, helping accounts achieve their goals.

Your talents don’t stop there, you also have a keen instinct for helping lead business development. You can forecast work like a meteorologist and are financially savvy, understanding critical agency metrics.

Your positive attitude and enthusiasm help champion the Roundhouse brand and guide the culture.

Account Management department

Manage internal Account team to mentor, train and provide support to staff. Advocate for department across the agency.

Partner with the Finance department to track revenue, profit and other financial metrics. Own the forecasting process: track and project quarterly and annual revenue by client.

Guide the Account team to identify new opportunities within current accounts and help them to cross-sell agency services.

Manage the account team to negotiate rates and contracts, track write-off amounts and recoupment plans.

Develop a clear understanding of the client’s business objectives, challenges, target audience and growth/expansion expectations. Guide the team to provide strategic creative solutions that offer the client immediate and long-term success.

Ensure that the Account team is effectively meeting creative expectations for each project and collaborating with CD and department to support output and meet expectations.

 Project Management department

Work with Project Management Director to help ensure projects are on time, on budget and on brief.

Set rates, terms and contracts while overseeing the financial negotiation process with procurement and new clients.

Lead postmortems to capture key learnings to help advance the agency.

Act as primary contact for external legal partners, reviewing MSAs and contracts.

Growth & Marketing discipline

Help the Director of Growth & Marketing in identifying targets, leads and opportunities as well as developing pre-qualifying guidelines for new business opportunities.

Pitch and present Roundhouse capabilities; onboard new clients.

As a team, develop strategy to respond to RFPs and incoming leads.

Help develop an annual Sales & Marketing plan with specified targets, goals and metrics.


Bachelor’s Degree – preferably in Marketing, Advertising or Design Management

At least 8 years account or brand management experience as the primary owner of multiple client relationship(s) in the creative industry.

At least 3 years managing a client services team including mentoring, coaching and providing feedback.

Extensive client-facing exposure and account direction; comfortable providing strategic solutions. 

Proven track record of growing agency/client relationships and creating annual account plans that map to client strategy and goals.

Strong financial negotiation skills as well as a deep understanding of metrics such as revenue, profit, labor vs COGS and margin.

Understanding of brand and business strategy – ideally within apparel, footwear, CPG or tech industries

A true collaborator and team player who enjoys partnering with people across the agency