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Account Manager

Account Management | Portland, OR | Full Time

Job Description

The Account Manager is responsible for establishing, maintaining and growing effective and profitable client relationships which result in continued new business and creative opportunities for Roundhouse. Manages day-to-day partnership with one or more client accounts including writing briefs, understanding client’s business needs and effectively working with internal teams to drive successful creative projects. This role requires  experience working on footwear/apparel either directly at a brand or via an agency

Reports directly to the Managing Director, Operations.

Our Account Manager will: 

Develop client relationships that result in continued growth and profit opportunities for Roundhouse. Constantly seeks and identifies new opportunities within client base.

Develop a clear understanding of the client’s business objectives, challenges, target audience and growth/expansion expectations, designing creative solutions that provide immediate and long-term success.

Partner with the client to create and agree upon a detailed brief. Guide the brief and team with specific decisive and strategic expectations.

Challenge client and agency to be innovative and support big thinking creative ideas that push the envelope for the brand when required.

Collaborate with Project Manager to define project strategy and scope, create budget estimates, write Statements of Work and Change Orders. Negotiate said change orders when needed.

Negotiate rates, contracts and terms with new, existing and prospective clients. Track write-off amounts and recoupment. Approves client invoices prior to billing. Escalates PO requests as needed.

Help evolve seasonal marketing plans and product stories.

Understand brand tone, language and creative vision; helps translate from client to creative team.

Partner with the Creative Lead to effectively present and defend all creative work/proposals to clients.  

Effectively facilitate the communication between stakeholders (internal departments, client, partner agencies) to ensure seamless creative outcome, media placement and launch.

You will walk in with: 

Bachelor’s Degree in Advertising or Communications preferred 

At least 5 years account or brand management experience as the primary owner of client relationship(s)

Extensive client-facing exposure and account direction; comfortable providing strategic solutions

Ability to manage multiple clients, categories and projects with different timelines and deliverables

Must have experience working on footwear/apparel either directly at a brand or via an agency 

A demonstrated track record of gaining trust and respect by consistently demonstrating sound creative, strategic, and analytical thinking skills

Solid understanding of larger organizational structure and how functional departments work together

Knowledge of multifaceted, omnichannel marketing approaches, including digital, ecomm, social, PR, retail

Thorough experience, an understanding of product launch cycles, marketing calendars and trend/market research

Proficient grasp of direct store and wholesale accounts and how they work with brands

Exceptional written and verbal communication skills with the ability to communicate at all levels

Effective, clear and concise presentation skills

Strong financial negotiation skills

Ability to interact and collaborate with other departments within the agency to solve problems 

Strong attention to detail


Some after hours and weekend work required

Occasional travel require.

** We are currently working remotely, but this role will eventually be back in the office with the team.