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Entry Level Business Analyst

business Analyst | new york city, NY | Full Time

Job Description

The Business Analyst will monitor key metrics used to determine trends that will impact customers, act as an escalation point for customer issues and concerns, and work with product/development in evaluating defect priorities that impact customers. As an entry level Business Analyst you will be responsible for providing user support for the various applications developed by the Business Systems Development team. This includes learning internal systems, answering user questions, troubleshooting issues, testing new features, and managing ongoing enhancements to the internal applications. Additionally, you will make recommendations on ways to utilize and leverage these applications across departments.

Responsibilities:-

  • Perform enrollment activities for commercial, industrial, and residential customers
  • Identifying, tracking and processing exceptions and issues
  • Assist management and coworkers, following well-defined practices and procedures
  • Demonstrate a solid commitment to all aspects of safety
  • Conduct business-specific research, gather data, and compile reports and summaries
  • Provide sound internal and\/or external customer service
  • Actively seek formal and informal learning opportunities to better understand procedures (based on proficiency level above)

Qualifications:

  • BA/BS degree in: Business, Finance, Accounting, Economics, Engineering, or related discipline required with a minimum of 0-1 years professional work experience
  • Knowledge of Microsoft Office tools, including Excel, PowerPoint, Access, and Word
  • Desire to continue to learn and grow, work across client, and deliver results (based on proficiency level above)
  • Deliver quality, accurate work within established deadlines (based on proficiency level above)

 

Contact Details:

Rohan

412-228-0404