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Sales Account Administrator

Sales | Traverse City, MI | Full Time

Job Description

Job Summary/Objective:

In this position you will support your regional team members in a variety of areas by attending to the daily needs of current and new customers.   You will be a piece of the central hub that connects our customers with the appropriate RJG product and service departments for the appropriate territory.  You will have a healthy balance between sales and administrative responsibilities.

Reports to: Inside Sales Manager

Classification:  Full-time/Hourly non-exempt

Location:  Traverse City, Michigan

Essential Job Functions:


  • Follow up on leads and qualify opportunities
  • Focus on filling public training course seats to new and existing customers in the territory
  • Track progress and follow up with training and equipment sales within territories
Customer Support
  • Respond to territory customer inquiries

  • Identify customer needs and route to appropriate department or RJG personnel as needed

Sales Administration 

  • Track revenue and communications with transactional customers and regularly update the territory team for considerations of key accounts

  • Keep RJG’s CRM database (ZOHO) up to date and accurate 

  • Answer RFQ’s (request for quote) from the website and forward if related to a relationship customer or key account

  • Transactional customer quoting and follow up on status of open quotes 

  • Update order changes and communicate changes to appropriate RJG personnel

  • Working from a customer purchase order, enter sales orders for equipment, training, consulting and/or book purchases into RJG’s accounting software

  • Complete all administrative tasks associated with your transactional and relationship customers

  • Respond to incoming telephone calls and e-mail inquiries within 24 hours

  • Prepare formal sales quotes in our customer database

 Event Management 

  • Plans and executes public and in-plant courses based upon RJG revenue goals and customer demand

  • Responsible for all administrative paperwork related to consulting/training events on-site at customer locations such as: prepare/send pre-event questionnaires and classroom machine checklists; schedule pre-event conference calls with customers and consultants; prepare travel planning sheets for consulting supervisor; follow-up with each customer to assure all necessary information is received back in a timely manner and resolve last minute issues before consultant’s travel to the event.

  • Follow-up on all completed on-site training events to determine “next steps” with customer and assure trainee homework is completed properly and on time

  • Schedule and coordinate consultant/trainer time in company calendar

  • Follow-up on all completed on-site training events to determine “next steps” with customer and assure trainee homework is completed properly and on time

   Team Communication  

  • Facilitate communication between all internal and external stakeholders as needed related to all aspects of the sales cycle

  • Attend bi-weekly department meetings

  • Schedule, organize and attend all monthly regional team conference calls & take notes for distribution to the team and company president after each meeting 


Knowledge/Skills Needed/Experience


  • Proficiency in Microsoft Office programs (Word, Outlook, Excel and PowerPoint) is required
  • Excellent verbal communication skills - Must be a good listener
  • Excellent written communication skills – typing speed/accuracy/grammar/spelling/punctuation
  • Strategic and innovative
  • Must pass a background/credit check


  • Prior sales experience
  • Detailed knowledge of all RJG products and services is a plus (training available)
  • Experience in Sage accounting software products is helpful (MAS90, MAS200, ERP100, etc.)
  • CRM (ZOHO)knowledge is a bonus
  • Able to ask difficult questions and tactfully deliver unpleasant messages
  • Able to create agendas and lead meetings
  • Coordinate consulting and training events

Personal Characteristics: 

  • Strategic and innovative
  • Comfortable communicating with individuals or groups at any level of an organization
  • Able to self-manage time and priorities
  • Professional, honest and tactful
  • Detail-oriented
  • A team player
  • Good follow-up habits
  • A good sense of humor is needed to fit into our work culture

Work Environment:  Office setting

Physical Demands:  Bending, sitting, walking, occasional lifting, occasional driving

Travel Expectations:  Approximately 5%.  Must have a valid driver's license and a driving record that is acceptable with our insurance company.

Availability:  Immediate

What We Do:

RJG builds sensors and proprietary, high speed data acquisition systems for plastic injection molding processes.  RJG is a recognized international leader in injection molding training, technology and resources. RJG provides both general interest and specialized training for injection molding professionals at all levels. Support and training are provided world-wide and at RJG Regional Sales Offices throughout the world and via the Internet. 

Who We Are:

Are you looking for a career in a company that provides a professional atmosphere and a culture of openness, trust and respect in a work hard/play hard environment?  Would you like to work for a company with a corporate culture that puts people first?  Do you love dogs?  Do you like playing with Nerf guns?   

RJG is committed to being fair with our employees and maintaining an environment that encourages personal responsibility. We seek employees who are committed to preserving and enhancing these values. We firmly believe that the highest quality people produce the highest quality products and services; that strong business ethics flow from strong personal ethics; and that responsible people produce exceptional results.  If this sounds like an environment where you could excel both personally and professionally, then RJG might be the right place for you.

Pay and Benefits:

We offer competitive wages, and an exceptional benefit package including company paid Health, Dental and Prescription insurance for the employee and dependents.  We offer a minimum of 10 paid holidays per year and paid vacations.  We are a profit sharing company.