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Instructional Support Assistant

Office | Traverse City, MI | Full Time

Job Description

Are you looking for a career in a company that provides a professional atmosphere and a culture of openness, trust and respect in a work hard/play hard environment?  Would you like to work for a company with a corporate culture that puts people first?  Do you love dogs?  Do you like playing with Nerf guns?   RJG is committed to being fair with our employees and maintaining an environment that encourages personal responsibility. We seek employees who are committed to preserving and enhancing these values. We firmly believe that the highest quality people produce the highest quality products and services; that strong business ethics flow from strong personal ethics; and that responsible people produce exceptional results.  If this sounds like an environment where you could excel both personally and professionally, then RJG might be the right place for you. This position will be located at our corporate office in Traverse City, Michigan. 

Job Description/Summary:

  • The Instructional Support Assistant will work closely with the Instructional Developer and Instructional Designer to coordinate translation of course materials and to publish and document revisions. This is a clerical, mid entry-level position that functions behind the scenes to support our global trainers. The position involves proofreading, formatting text and images, and some desktop publishing.


  • Educational concentration or experience in technical writing, language arts, or foreign language is preferred

Primary Responsibilities Include:

  • Maintain up-to-date versions of electronic files
  • Coordinate translation of course materials
    • Ensure accuracy and readability of training materials including image replacement, basic copy editing, format adjustment, and manipulation of layout/design elements
    • Import and export files using the translation software (XTM)
    • Communicate with translation house regarding quotes and timelines
  • Administration of the eLearning Management System (LMS), Litmos
    • Add/remove users, assign courses to users, generate reports and provide user support
    • Communicate reporting data to internal and external stakeholders
  • Consistently and effectively communicate with trainers (domestic, international and qualified) regarding updates and changes to course materials
  • Other duties and tasks as assigned by the Instructional Developer, Instructional Designer, Consulting/Training Manager and Consulting/Training Supervisor

Qualifications/Technical Experience: 

  • To perform this job successfully, the candidate should be comfortable with learning new software programs and have the ability to create and follow detailed written procedures
  • Candidate must have strong written and verbal communication skills
  • Excellent organizational skills
  • Ability to manage multiple projects, and have great attention to detail 
  • Proficient in Microsoft Office products (Word, PowerPoint, Excel, Outlook)
  • Experience with desktop publishing programs is beneficial (Adobe)

Certificates and Licenses:

  • Must have a valid driver’s license and a driving record that is acceptable with our insurance company

Additional Qualifications/Requirements: 

  • Proficiency in a language other than English is a plus
  • A good sense of humor will be necessary to fit well into our unique culture
  • Must love dogs 


  • RJG is a recognized international leader in injection molding training, technology and resources. RJG provides both general interest and specialized training for injection molding professionals at all levels. Support and training are provided world-wide and at RJG Regional Sales Offices throughout the world and via the Internet.  We offer competitive wages, and an exceptional benefit package including company paid Health, Dental and Prescription insurance for the employee and dependents.  We offer a minimum of 10 paid holidays per year and paid vacations.  We are a profit sharing company.