Facilities Manager

Position Summary

The Facilities Manager is responsible for the day-to-day facility operations across all River Valley Church campus buildings. This role is the primary point of contact for facility needs and repairs — handling work directly when possible and identifying the right solution or resource when outside expertise is required. The Facilities Manager oversees and develops the organization’s repair and maintenance strategy, manages the facilities volunteer database and schedule, administers the work order system, ensures OSHA compliance across all campuses, manages the Facilities budget, supports campus staff through training and ongoing facilities guidance, and is the primary point of contact for facility related emergencies.

Essential Duties and Responsibilities

The Facilities Manager is required to perform a range of duties including, but not limited to:

Day-to-Day Facility Operations

• Serve as the primary point of contact for all building-related repair, maintenance requests, and facility needs across all campuses.

  • Assess incoming requests and determine appropriate resolution — completing work personally or coordinating the right contractor or resource

  • Maintain a working knowledge of building systems (HVAC, plumbing, electrical, mechanical) sufficient to triage issues effectively

• Conduct regular inspections of all facilities to identify needed services, repairs, or safety concerns

• Supervise contracted landscaping and grounds maintenance, including snow removal

Repair & Maintenance Strategy

• Develop, manage, and continuously improve River Valley’s Repair and Maintenance strategy across all locations

• Build and maintain a preventative maintenance schedule for all campuses, ensuring systems are serviced proactively rather than reactively

  • Track completion and adjust schedules based on building age, usage, and seasonal needs

  • Identify recurring issues and recommend long-term solutions or capital improvements

• Partner with with Infrastructure Project Manager on preventative and essential maintenance and repairs of:

  • Building interiors and exteriors

  • Boilers, heating and ventilation systems (HVAC), pumps, weather stripping

  • Finishing, ceilings, walls, flooring and roofing

  • Appliances including stoves, refrigerators, washing machines and coffee brewers

  • Structural, mechanical, plumbing and electrical systems

• Collaborate with campus leadership in preparation of maintenance and improvement plans for individual campuses

• Manage building and facilities-related special projects, as applicable

• If needed, work closely with the Infrastructure Director on building-specific elements for new campuses, expansion projects, or large facility initiatives

  • Help establish and oversee project schedules related to facilities within larger projects

  • Participate, as invited, in applicable planning meetings

• Oversee and manage assigned suppliers, contractors, and vendors to ensure quality and timely service delivery

Volunteer Management

• Manage, and maintain a facilities volunteer database across all campuses

• Work with the Infrastructure Project Manager to maintain a volunteer engagement strategy that

• supports facility needs throughout the year

• Work with Infrastructure Project Manager to manage volunteer schedules for ongoing and project- based facility work

  • Match volunteer skills and availability to appropriate tasks

  • Provide clear instructions and oversight to volunteers during work

• Recognize and retain volunteers by fostering a positive and meaningful service experience

• Supervise volunteers, as applicable, ensuring safety and task completion

Work Order System

• Serve as the primary administrator and point of accountability for the organization’s work order management system

• Ensure all facility requests are properly entered, assigned, and tracked to completion

• Maintain system data integrity and train campus staff on proper submission processes

• Generate regular reports on work order volume, completion rates, response times, and recurring issues

  • Present data trends to Infrastructure Director to inform staffing, budgeting, and strategic decisions

• Recommend system improvements or workflow changes based on data and field experience

Emergency Response

• Act as a primary point of contact for facility-related emergencies across all River Valley locations

• Respond promptly to urgent building issues (e.g., water leaks, HVAC failures, power issues, etc.)

• Develop and maintain emergency response protocols for facility-related situations

• Coordinate with contractors, campus leadership, and emergency services as needed

• Communicate clearly and quickly with all stakeholders during and after an emergency

OSHA & Safety Compliance

• Promote and support a culture of workplace safety across all River Valley facilities

• Work with campus leadership to ensure OSHA compliance is maintained at all locations

• Advise campus staff, contractors, and volunteers on facilities best practices and safety protocols

• Maintain awareness of applicable safety regulations, conducting regular safety reviews

• Works closely with the Infrastructure Director in all Risk Management matters (e.g. liability insurance, incident documentation)

• For any incidents involving a River Valley employee, collaborate with HR to ensure any injuries are properly reported to Workman’s Comp Insurance.

Budget Oversight

• Manage the facilities budget for assigned campuses and contractors under their oversight

• Track and manage day-to-day facility expenditures, adjusting where necessary to stay within budget

• Recommend the purchase of goods, equipment, and supplies

• Maintain inventories of custodial and facility-related supplies at assigned locations

• Process and/or approve facility-related invoices

• Work with the Infrastructure Director to project future funding needs for individual campuses and department-wide expenditures

• Track data using the computerized maintenance management system (CMMS)

Campus Training & Support

• Develop and deliver facilities-related training for campus staff, including:

  • How to use the work order system for submitting and tracking requests

  • Basic safety protocols and emergency procedures

  • Facilities best practices for event setups, tear-downs, and daily building use

  • Onboarding training for new campus staff on facility expectations and resources

• Serve as an ongoing resource and support contact for campus teams with facility questions or needs

• Partner with campus leadership to identify facility gaps and provide proactive guidance

• Document training materials and standard operating procedures to ensure consistency across all campuses

Qualifications

• Strong work ethic and self-motivated; able to work independently and manage multiple priorities

• Excellent verbal and written communication skills

• High problem-solving ability and sound judgment in the field

• Strong track record in customer-service-oriented interactions

• Capacity to manage through tight timelines and competing deadlines

• Ability to manage, retain, and communicate across multiple levels of information

• Comfortable working with volunteers of varying skill levels and abilities

• Knowledge of building mechanical systems, cleaning methods, materials, and equipment

• Ability to operate mechanical cleaning equipment

• Proficient or able to become proficient in computerized work order and maintenance management systems

Physical Demands

Work is performed approximately 90% inside the building and 10% outside the building. The position will require frequent lifting of up to 50 pounds with or without assistance. Exposures may include cleaning chemicals, water treatment chemicals, seasonal temperature extremes, and occasionally bodily fluids, infectious diseases, or hazardous waste or material. Must frequently perform the following motions: walking, bending, squatting, turning/twisting, kneeling, climbing, reaching out, reaching up, grasping, wrist turning, and finger manipulation.

Education

A high school diploma is required. Any combination of education and training which demonstrates the ability to perform the duties and responsibilities as described, with an emphasis on continual learning.

Experience

Successful candidate should have at least 4+ years of related experience in facilities management, building maintenance, or a closely related field.