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Account Manager

Customer Success | Phoenix, AZ | Full Time

Job Description

About RevolutionParts:

RevolutionParts is a rapidly-growing, 50+ employee SaaS company based in sunny Arizona. We’re a tech company dedicated to modernizing the auto industry with a revolutionary eCommerce platform that’s already helped hundreds of dealerships nationwide sell auto parts online.

We’re seeking talented individuals who can adapt to a fast-paced environment. Join our team to work with a down-to-earth group of people who stick to our core values and genuinely care about providing a quality experience to customers and employees alike!

 

What you'll do: 

  • Be the primary point of contact and build long-term relationships with customers
  • Help customers through email, phone, online presentations, screen-share and in person meetings
  • Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Forecast and track key account metrics
  • Update job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations
  • Enhance department and organization’s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
  • Monitor and analyze customer’s usage of our product
  • Responsible for working with the Sales team to onboard and integrate new clients and developing existing client relationships
  • Liaise between the customer and internal teams

What you need:

  • At least 1-2 years previous account management in a SaaS e-commerce technology company
  • Knows about eCommerce industry updates before most people
  • Has worked with eCommerce platforms like Shopify, WooCommerce, Magento, BigCommerce
  • Strong verbal and written communication skills
  • Great people skills and an outgoing personality
  • Be a “self-starter” and stay focused even when unsupervised
  • Experience managing multiple projects for enterprise clients
  • Knowledge of digital products including SEO, PPC, Google Adwords & Analytics experiences
  • Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service
  • Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements
  • Applies strong critical thinking and problem-solving skills to meet customers’ needs
  • Strong organizational skills including the ability to manage multiple responsibilities while not losing focus on the details
  • Prior Auto/Dealer space experience preferred but not required

Why you’ll like working here:

  • Top salary and stock options
  • Medical, dental, and 401k retirement plan
  • Rewards for high-performers (opportunity for bonuses!)
  • Opportunity for career advancement
  • Collaborative team environment that values multiple perspectives and fresh thinking
  • Flexible hours and PTO
  • Casual dress code
  • Free food! Catered lunch every Friday + fully stocked fridge and snacks
  • Drinks on us with team happy hours and beer fridge
  • Gym reimbursement