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Software Support Engineer

Operations | London, United Kingdom | Full Time

Job Description

Revionics is seeking a creative, entrepreneurial and energetic person to join our rapidly growing team in Software Support Engineer.  This role will support global clients.

Imagine a company that values your entrepreneurial spirit, gives you the ability to drive your own success, and allows you the freedom to explore creative solutions. Revionics – voted one of the Top Work Places in 2017 by the Austin American-Statesman – is looking to add new talent to our team.  Immerse yourself in a company culture that prizes individuality, self-motivation, and creative thinking.

Who You Are: 

  • Like to solve complex problems and troubleshoot issues quickly
  • Pride yourself in giving superior support to customers, and carefully monitoring processing of data through software and database platforms
  • Evaluate new issues based on past experience, know how to evaluate the importance of cases to customers, and escalate them when appropriate
  • Keen ability to monitor Production Workflows and take corrective actions for errors
  • Skilled at performing regular User Assurance Testing on data, and application testing
  • Enjoy, and are skilled at, communicating with customers via phone and e-mail
  • See the importance of tracking/following-up on tasks/issues with attention to detail and order
  • Highly motivated, focused, energetic, and able to work in a fast paced environment
  • Flexible to work weekends and on a rotational schedule

What You Have/Can Do as a Minimum: 

  • Bachelor’s degree required, plus a minimum of 5 years of experience
  • Experience providing customer support and  integration concept and analysis
  • Significant experience with Microsoft SQL Server and T-SQL
  • Informatica skills, a plus 

What's in your tool box:

  • Knowledgeable in Data Analysis and Data Integration concepts
  • Strong computer skills
  • Microsoft Office and Excel experience
  • Willingness to learn new technologies


Who We Are:

Predictive. Prescriptive. Profitable Retailing.

We provide SaaS-based pricing, promotion, markdown and space solutions. Retailers in all segments across the world adopt our self-funding model to improve top-line sales, demand and margin. Our customers gain that competitive edge and improve their value proposition while outmaneuvering competitor price aggressiveness.

During the days of first-generation price optimization solutions, at a time where science in retail was viewed as voodoo, our founder Jeff Smith nurtured the concept that there could be a better way. He went on to form Revionics around that new-generation vision, and to this day we remain committed to his goal:  To help retail businesses and everyday users solve complex pricing challenges leveraging the latest machine learning science with a completely transparent process, usable in an intuitive way that fits into retailers’ normal business flows.

Our company success is based on our 4 foundational pillars: 

  • A SaaS-based architecture for fast ROI
  • Productized, transparent science
  • Machine Learning algorithms that continue to evolve with changing market conditions and shopper behaviors for built-in future proofing
  • A supportive culture focusing on both our people and customers’ well-beinng.

Our Core Values:

  • Integrity: Be honest, dependable and complete
  • Transparency: Anticipate questions and give clear, usable answers.
  • Continuous Improvement:  Be relentless about improvement – for ourselves and our customers
  • Curiosity: Shine lights in dark corners; seek to ensure we know what we don’t know
  • Accountability: Own the problem and the solution
  • Dedication: Don’t stop until the numbers are right and systems are up
  • Humility: Put the spotlight on our customers, not ourselves