About ResultCalls

ResultCalls is a growing tech-driven marketing firm specializing in leveraging programmatic tools to empower businesses in expanding their customer base through our direct lead generation program. With a multitude of businesses nationwide seeking our services, achieving this objective demands the expertise of adept business developers and account managers.

We are seeking a new addition to our account management department with experience in account management. The Account Manager plays a pivotal role in fostering client relationships and driving business growth. This position involves coordinating internal resources to maintain and expand the client base.

Key Responsibilities:

1. Client Relationship Management:

   • Build and maintain strong, long-lasting client relationships.
   • Act as the main point of contact between the client and the company.
   • Understand the client's business goals, needs, and challenges.

2. Account Planning:

   • Develop account plans and strategies to achieve sales and revenue targets.
   • Identify growth opportunities within existing accounts and propose solutions.

3. Customer Needs Assessment:

   • Conduct in-depth assessments of client needs and expectations.
   • Collaborate with cross-functional teams to tailor solutions to meet client requirements.

4. Product/Service Knowledge:

   • Stay up-to-date with the company's products or services and industry trends.
   • Educate clients on product features and benefits.

5. Quoting and Pricing:

   • Prepare and present proposals, quotes, and contracts to clients.
   • Negotiate terms and pricing to achieve mutually beneficial agreements.

6. Problem Resolution:

   • Address and resolve client concerns, issues, and complaints promptly.
   • Escalate issues to the appropriate department when necessary.

7. Sales and Revenue Generation:

   • Identify upsell and cross-sell opportunities to maximize account value.

8. Reporting and Documentation:

   • Maintain accurate and up-to-date records of client interactions and sales activities.
   • Prepare regular reports on account performance and forecasts.

9. Client Retention:

   • Develop retention strategies to ensure long-term client loyalty.
   • Monitor client satisfaction and take proactive measures to address potential issues.

10. Market Research:

    • Stay informed about industry trends, competitors, and market conditions.
    • Provide feedback to the company on market developments.

11. Collaboration:

    • Collaborate with internal teams, such as sales, marketing, and product development, to meet client needs effectively.

Qualifications:

• Bachelor's degree in business, marketing, or a related field (preferred).
• Proven experience in account management, sales, or a related field.
• Excellent communication, negotiation, and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and as part of a team.
• Familiarity with CRM software and sales tools.
• Results-oriented with a track record of meeting or exceeding sales targets.
• Adaptability and willingness to learn about new products and industries.

Compensation:

• Annual base salary $45,000 to $55,000
• Medical insurance
• Paid vacation and holidays
• Paid Personal Time Off
• Paid Sick Days
• Full-time remote