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Manager, Inside Sales

Sales | Tempe, AZ | Full Time

Job Description

Reporting to the Sr. Director of Sales, the Manager, Inside Sales is a key leadership/management role responsible for the development and business results of a team of quota-carrying Inside Sales Representatives. The right Sales Leader for this position must have the proven ability to increase the productivity of sales representatives through skill development, adherence to activity standards, providing inspiration, rapid conflict resolution and building a highly-empowered, constructive Sales Culture. 

Founded in 2006, ReputationDefender® provides online reputation and digital privacy solutions for individuals and businesses. We are the pioneering firm in the online reputation management space and now have the backing and support of The Stagwell Group behind us as we expand our industry-leading services into new markets. We offer all of the benefits of a mature organization with vast resources and profitable core business, but we still function with the agility of a start-up.

COVID-19 Information:

The Manager, Inside Sales, is a full-time role assigned to work in our Tempe, AZ office location. However, ReputationDefender's Tempe office is currently closed due to COVID-19. We will interview, hire, onboard, and train for this position entirely remotely to ensure the safety of our candidates and employees during the coronavirus outbreak. Candidates must be prepared to work remotely from home for the immediate term and must also be willing to work onsite in our Tempe, AZ office once we are able to return safely.


  • Deliver ReputationDefender’s messaging to prospective customers to establish rapport and credibility across all channels

  • Spend 50% of your time training, coaching, and developing the Inbound Sales team at ReputationDefender

  • Lead the hiring process to select “A” players for your team that will help you and the company achieve our growth objectives

  • Participate directly in the sales process to close deals and refine our current sales a playbook

  • Manage to established KPI's, and provide regular reporting on progress and tracking

  • Exceed key performance objectives, including sales quota and sales activity targets

  • Review sales performance of your salespeople and motivate and stimulate them to even greater achievements

  • Effectively manage, update, and report using the company’s CRM system (Salesforce) for pipeline management, forecasting, and opportunity tracking

  • We are, but are not, a start-up; there will be change. Effectively lead teams through change while keeping up employee morale and company culture.


  • Bachelor’s Degree or 3+ years’ experience in Inside Sales Management/Leadership in a highly transactional sales environment

  • 5+ years of quota-carrying sales experience in solution-selling

  • Proven track record of managing and directing a highly-skilled, motivated, successful, and results-orientated inside sales team

  • Have a track record of being an inspiring leader with an inclusive approach who has built followership at all levels across an organization including their peer group and direct report teams

  • Experience with customer identification, call planning, procurement, and closing

  • Demonstrated Leadership, Interpersonal, Communication, and Presentation skills

  • Adept at learning and applying new technologies and solving new problems

  • Excellent communication skills and poise - both written and verbal

  • Exceptional attention to detail

  • Strong computer skills, including Mac business application, Microsoft Office, and CRM

Desirable Attributes

  • Performance-driven, helping the team improve through knowledge sharing and feedback

  • You are a problem solver and will proactively identify and prioritize problems and continually work to get them resolved

  • You are fun, outgoing, charismatic and have a deep understanding of how people and groups work

  • Detail-focused with a quantifiable metrics-driven approach

  • SEO/ORM experience