Client/Account Manager – Recruitment (UK & US)

🚀 About Us

Remote Professionals is a fast-growing recruitment business connecting international clients with high-quality remote talent. We partner with founders, SMEs, and scaling businesses who want long-term team members — not just quick hires.

We’re entrepreneurial, hands-on, and delivery-focused. This role is central to our growth: managing client relationships, driving successful recruitment campaigns, and identifying opportunities to deepen and expand accounts.

🎯 The Role

As a Client Manager, you’ll own relationships with our clients from initial engagement through to placement, retention, and ongoing account growth. You’ll manage recruitment campaigns, coordinate delivery, and play an active role in retaining clients, upselling additional hires, and supporting new business opportunities.

This is a hybrid client management + commercial role. You’re not expected to be a hard salesperson, but you should be comfortable having commercial conversations, spotting opportunities, and helping grow accounts.

We are specifically looking for candidates with proven account or client management experience, at two possible levels:

• Client Manager (Mid-Level): Minimum 3+ years experience in account management, client management, or a similar client-facing role.
• Senior Client Manager:5+ years experience managing client accounts, campaigns, and long-term relationships, ideally within recruitment, staffing, or professional services.

🛠 Key Responsibilities

Client Relationships & Account Management

• Act as the main point of contact for assigned clients.
• Build strong, trusted client relationships through consistent communication and delivery.
• Manage expectations around timelines, candidate quality, and recruitment process.

Recruitment Campaign Management

• Run job brief calls and translate client needs into clear recruitment campaigns.
• Manage roles end-to-end: briefs, shortlists, interviews, feedback, and offers.
• Coordinate closely with recruiters to ensure efficient campaign delivery.

Sales, Retention & Upsell

• Retain clients through a high-quality service and proactive communication.
• Identify opportunities for upsell, repeat hires, and account growth.
• Support new business through warm leads, referrals, and existing client relationships.
• Contribute directly to revenue growth through effective account management.

Process, Reporting & Delivery

• Track campaigns, pipelines, and client activity accurately in internal systems.
• Flag risks early and proactively resolve issues.
• Suggest improvements to processes and client experience.

Candidate Experience

• Ensure candidates have a professional, well-managed experience.
• Communicate clearly and respectfully throughout the process.

Onboarding & Aftercare

• Support successful placements through offer, onboarding, and post-placement check-ins.
• Focus on long-term retention for both clients and candidates.

Flex Role

• Step in to support the wider team as needed as the business continues to scale.

✅ About You

Experience

• Minimum 3 years experience in account management, client management, or a similar client-facing role.
• Senior candidates:5+ years experience managing client accounts and complex campaigns.
• At least 1 year experience in human resources, recruitment, staffing, talent acquisition, or a closely related role.
• Recruitment agency or professional services experience is a strong advantage.

Location

• Based in South Africa (Cape Town preferred for occasional team meet-ups).
• If relocating, please include this in your application.

Skills

• Strong relationship-builder with excellent communication skills.
• Commercially aware — understands retention, upsell, and long-term client value.
• Highly organised and comfortable managing multiple campaigns at once.
• Confident managing stakeholders and having professional, sometimes challenging conversations.
• Tech-savvy and comfortable using ATS, CRMs, and internal tools.

Personality Fit

• Accountable, proactive, and delivery-focused.
• Calm under pressure and solutions-oriented.
• Enjoys ownership and seeing work through to completion.

🌟 What We Offer

• Salary: R20,000 – R35,000/month, depending on experience and seniority, plus performance-based bonuses.
• Remote-first role with exposure to international clients.
• Clear ownership over client accounts and recruitment campaigns.
• Opportunity to grow with a scaling recruitment business.
• Supportive, practical, no-fluff team culture.