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Secret Shopper

Auditing | Entertainment District | Part Time

Job Description

 

Position:  Secret Shopper

Organization: The Entertainment District

Location:  310 E Michigan - Kalamazoo, MI 49007

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Company Overview:

The Entertainment District is made up of 8 venues on 6 floors in over 55,000 sq ft, located in Downtown Kalamazoo.The district offers nightlife, concerts, special events and private events that include corporate parties, holiday parties, social events, loft weddings, rooftop ceremonies, and now hotel accommodations in penthouse suite 601.

Our goal is to provide a big city experience with trendy environments, hospitable service, delicious food, exciting beverages, amazing entertainment, and well maintained facilities.

 

Job Overview:

The secret shopper helps improve business operations by providing accurate feedback on multiple areas of business activity, such as staff attitude, friendliness, knowledge, service, process and policies.

 

Responsibilities:

  • Audit multiple venues within The Entertainment District, 2 weekends per month ( one friday & one saturday )
  • Perform Audits during the hours of 10pm to 1am.
  • Maintain absolute anonymity during audit.
  • Provide objective evaluation of customer service, processes, and policies as required.
  • Submit an audit report at the end of each audit, by filling out a google form online.

Requirements:

  • Experience with auditing products & services preferred.
  • A strong desire to provide accurate and unbiased feedback.
  • Must be 21.

Compensation:

  • Fixed rate per secret shopper.
  • Reimbursement for fixed amount of beverages and cover.

 

Thank You For Your Consideration!

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