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Secret Shopper

Auditing | Entertainment District | Part Time

Job Description


Position:  Secret Shopper

Organization: The Entertainment District

Location:  310 E Michigan - Kalamazoo, MI 49007



Company Overview:

The Entertainment District is made up of 8 venues on 6 floors in over 55,000 sq ft, located in Downtown Kalamazoo.The district offers nightlife, concerts, special events and private events.

Our goal is to provide a big city experience with trendy environments, hospitable service, delicious food, exciting beverages, amazing entertainment, and well maintained facilities.


Job Overview:

The secret shopper helps improve business operations by providing accurate feedback on multiple areas of business activity, such as staff attitude, friendliness, knowledge, service, process and policies.



  • Audit multiple venues within The Entertainment District, 1 night per month ( Saturday )
  • Perform Audits during the hours of 10pm to 1am.
  • Maintain absolute anonymity during audit.
  • Provide objective evaluation of customer service, processes, and policies as required.
  • Submit an audit report at the end of each audit, by filling out a google form online.


  • Experience with auditing products & services preferred.
  • A strong desire to provide accurate and unbiased feedback.
  • Must be at least 21 or older.


  • Fixed rate per secret shopper.
  • Reimbursement for fixed amount of beverages and cover.


Thank You For Your Consideration!